Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Giorgio Bryant

Dallas,TX

Summary

Scrum Master Project Manager (Certified Project Management Professional (PMP), Certified Scrum Master and Certified Product Owner) with rich experience in the IT industry and Software Development Lifecycle. Adept in risk management and workflow optimization and well-versed in leveraging cross-functional IT, Agile, and QA teams to complete project deliverables and complex project requirements within aggressive deadlines. Comfortable leading large teams in process and product development. Demonstrated success applying Agile project management best practices, technical expertise, and business acumen to consistently achieve targeted results.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Scrum Master Project Manager

CVS Healthcare
04.2023 - Current
  • Process Improvement and Efficiency: Identified opportunities for process improvements that reduced overall testing time without compromising quality, and developed reusable test scripts for increased efficiency.
  • Risk Mitigation and Quality Assurance: Mitigated risks associated with complex integrations through thorough end-to-end testing, and implemented risk-based testing approaches to focus efforts on critical areas with high impact.
  • Agile Methodologies and Team Collaboration: Championed agile methodologies to expedite delivery timelines, established clear communication channels for project updates, and collaborated with cross-functional teams to identify and resolve software issues.
  • Mentorship and Knowledge Sharing: Improved team efficiency by mentoring junior testers on best practices and tools, and facilitated knowledge-sharing sessions to foster culture of continuous learning.
  • Stakeholder Management and Customer Satisfaction: Enhanced software quality by designing comprehensive test plans, consistently met or exceeded client expectations, and maintained strong relationships with stakeholders through regular communication updates.

Scrum Master Project Manager

HCA Physician Services Group
10.2022 - 04.2023
  • Performance Evaluation and Feedback: Regularly evaluated team members’ performance and provided constructive feedback to support continuous growth and improvement.
  • Adoption of New Technologies: Championed adoption of new technologies and kept the team updated on industry trends to maintain a competitive edge in software development.
  • Customer Satisfaction and User Feedback: Increased customer satisfaction by integrating user feedback into the development process, resulting in more intuitive applications.
  • Scalable and Maintainable Architecture: Developed scalable and maintainable software architecture to ensure long-term sustainability and adaptability to evolving business needs.
  • Client Relationship Management: Built strong relationships with clients through timely updates, proactive concern resolution, and delivering on commitments as promised.

Desktop Support

CBRE
05.2019 - 09.2022
  • Support Ticket Management: Managed level 1-3 support tickets in ServiceNow, swiftly resolving issues with precision and efficiency, and consistently generating and analyzing monthly reports to monitor ticket volumes and address aging tickets proactively.
  • Cross-Platform Proficiency: Demonstrated proficiency in troubleshooting level 2 issues across Apple Mac iOS and Windows platforms, and proficiently navigated both Apple and Windows operating systems for seamless management.
  • Active Directory and User Management: Demonstrated adeptness in Active Directory for streamlined user management and access governance, and served effectively as a global admin responsible for vetting whitelist applications for users.
  • Cisco and Xerox Systems Administration: Skillfully configured Cisco phones for users, overseeing diverse account types such as global, static, and extended mobility users, and administered Xerox systems, addressing level 2 and level 3 administrative tasks as necessary.
  • Technical Expertise and Vendor Engagement: Engaged with Apple vendors and stakeholders to promptly resolve software and hardware-related issues, and demonstrated familiarity with JAMF Pro for tasks such as software package deployment, scheduling OS updates, and device management.

Desktop Support Engineer

Santander Consumer USA
12.2014 - 05.2019
  • Office 365 Administration: Proficient in managing Office 365 licenses, security groups, and calendar groups, as well as user management and configuration, utilizing Azure for enhanced security protocols.
  • Cross-Platform Management: Experienced in managing both Apple and Windows operating systems, and proficient in building and deploying Windows 7 and Windows 10 images using VirtualBox for application compatibility validation.
  • Active Directory and Endpoint Security: Demonstrated proficiency in Active Directory infrastructure, including Group Policy Objects (GPOs) and security group management, overseeing endpoint security and encryption protocols for data protection.
  • Project Management and Team Leadership: Planned, scheduled, and executed projects efficiently, managed both technical and non-technical aspects of projects, and led a team of 5 or more individuals, ensuring cohesion and productivity.
  • Systems and Network Management: Utilized SCCM for computer deployment and removal, managed various network devices such as firewalls, routers, and switches, and conducted daily system health checks to maintain optimal performance.

Asset Manager

Sony Pictures Entertainment Inc
11.2008 - 12.2014
  • IT Asset Management: Supported the procurement, dispatch, deployment, in-service use, and retirement of IT assets, and developed processes/procedures to improve management control.
  • Automated Inventory Systems: Utilized automated inventory management systems to manage IT assets, create and maintain lifecycle asset management reports, and plan and recommend re-utilization and re-disposition of assets.
  • Service Desk and Infrastructure Support: Provided day-to-day support for PC hardware and software, supported Infrastructure and Service Desk teams with asset management, and managed RMAs for equipment return or exchange.
  • ServiceNow and Documentation: Updated the ServiceNow ticketing system with the status of hardware/software requests, developed IT asset process documentation, and participated in special projects as required.
  • Invoice Management and Reconciliation: Assisted Project Managers in reviewing and reconciling invoices, handling disputes, and supporting the resolution of billing/payment issues.


Education

High School Diploma -

Bossier High School
Bossier City, LA
05.2008

Skills

  • Sprint Planning
  • Software Development Lifecycle
  • Retrospective Analysis
  • Stakeholder Management
  • Backlog Grooming
  • Presentation Skills
  • Meeting facilitation
  • Project Management
  • Kanban Knowledge
  • Risk Identification
  • Technical understanding
  • Lean principles
  • Project Planning
  • Project management software

Certification

  • PMP - Project Management Professional
  • SAFe Scrum Master (5.1) - Scaled Agile, Inc.
  • SAFe Product Owner/Product Manager (5) - Scaled Agile Inc.

Timeline

Scrum Master Project Manager

CVS Healthcare
04.2023 - Current

Scrum Master Project Manager

HCA Physician Services Group
10.2022 - 04.2023

Desktop Support

CBRE
05.2019 - 09.2022

Desktop Support Engineer

Santander Consumer USA
12.2014 - 05.2019

Asset Manager

Sony Pictures Entertainment Inc
11.2008 - 12.2014

High School Diploma -

Bossier High School

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Giorgio Bryant