Giorgio Castellani
Chicago,USA
Summary
Multicultural hospitality supervisor skilled in managing operations and training staff to uphold luxury service standards. Expertise in enhancing service quality, optimizing inventory control, and delivering actionable feedback to drive performance improvements.
Overview
9
9
years of professional experience
Work History
Bar and Floor Supervisor
Hutong at The Shard – Aqua Restaurant Group
London, UK
10.2024 - 08.2025
- Leading bar and floor operations in a high-end hospitality environment with a focus on guest satisfaction and luxury service standards.
- Supervised staff to ensure seamless daily operations and deliver consistently premium guest experiences.
- Coordinated with kitchen, bar, and management teams to optimize service flow and enhance operational efficiency.
- Managed inventory control, shift handovers, and team training initiatives to uphold brand excellence.
Bar Supervisor
Hilton London Metropole
London, UK
02.2023 - 10.2024
- Supervised bar and Executive Lounge operations to enhance customer satisfaction and maintain brand compliance.
- Trained and managed a team to consistently deliver exceptional service and meet performance targets.
- Oversaw inventory, ordering, and cost controls using Agilysis to forecast demand and maintain stock levels.
- Executed end-of-day closeouts, ensuring accurate financial handovers and reconciliations.
Cluster Assistant Bar and Restaurant Manager
Apex Hotels (City of London & London Wall)
10.2022 - 02.2023
- Managed food and beverage service across two hotel locations, enhancing guest experience and streamlining operations.
- Delivered staff training programs to elevate service standards and foster team collaboration.
- Monitored financial transactions, maintained compliance, and supported business reporting.
- Analyzed operational data to pinpoint improvement opportunities and optimize costs.
Bar Supervisor
Flesh & Buns
High Street Kensington / Oxford Circus, UK
04.2022 - 09.2022
- Led bar team operations to enhance customer engagement and improve team coordination.
- Onboarded and trained new hires to uphold brand values and maintain service standards.
- Managed stock and procurement processes, ensuring accurate daily reconciliation.
Bar Supervisor & Server
Flesh & Buns
London, UK
01.2018 - 01.2022
- Gained hands-on experience managing service operations in high-volume environments.
- Enhanced multitasking, communication, and service recovery skills in fast-paced settings.
- Supervised bar staff to ensure adherence to service standards and procedures.
- Managed inventory levels and ordered supplies to maintain optimal stock.
- Trained new employees on cocktail preparation and customer service techniques.
Waiter, Barista & Bartender
Boho Pizza Burger Champagne
01.2017 - 01.2018
- Gained hands-on experience in high-volume environments, ensuring efficient service during peak hours.
- Enhanced multitasking, communication, and service recovery skills, effectively addressing customer needs in dynamic settings.
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently and accurately.
- Collaborated with kitchen staff to ensure timely meal preparation.
Education
High School Diploma - Technical Information Systems
ITIS Enzo Ferrari
ItalySkills
- Service Quality & Brand Compliance
- Client Relationship Management
- Team Leadership & Staff Development
- Strategic planning
- Cost Control
- Stock Management
- Operational Reporting
- Reconciliation
Languages
- Italian, Native
- English, Fluent
- Spanish, Basic
Timeline
Bar and Floor Supervisor
Hutong at The Shard – Aqua Restaurant Group
10.2024 - 08.2025
Bar Supervisor
Hilton London Metropole
02.2023 - 10.2024
Cluster Assistant Bar and Restaurant Manager
Apex Hotels (City of London & London Wall)
10.2022 - 02.2023
Bar Supervisor
Flesh & Buns
04.2022 - 09.2022
Bar Supervisor & Server
Flesh & Buns
01.2018 - 01.2022
Waiter, Barista & Bartender
Boho Pizza Burger Champagne
01.2017 - 01.2018
High School Diploma - Technical Information Systems
ITIS Enzo Ferrari