Summary
Overview
Work History
Education
Languages
Timeline
Generic

Giorgio Crovella

Murfreesboro,TN

Summary

Efficient and qualified Site Manager with 7 years of experience in site supervision. Outstanding projects are done ahead of schedule and under budget. Resourceful, reliable and dedicated to profitability and safety.

Overview

8
8
years of professional experience

Work History

Assistant Site Manager

SBM Management Services LP
Nashville, Tennessee
10.2017 - Current
  • Plans and develops work schedules to ensure adequate service.
  • Prepares schedules for service personnel assign personnel to routes.
  • Inspects and evaluates the physical condition of the establishment for program compliance, i.e., safety, quality, and service.
  • Audits and maintains inventories, supplies, and equipment.
  • Reviews customer requests for service to ascertain the cause for the service request, type of malfunction, and address with the manager.
  • Implements organization policies and goals.
  • Maintain and report on the financial part of business, such as labor hours, overhead, supplies, expenses, billing, forecasting, and any changes to these areas.
  • Maintain a safe work environment for self and employees.
  • Ensure compliance with local, state, and federal regulations, such as FLSA, OSHA, ADA, etc.
  • Directs supervisory management engaged in support of facilities programs.
  • Acts as liaison between the company, customers, clients, employees, and subcontractors.
  • Maintains contract and contractor status databases.
  • Reviews all correspondence concerning contractors and responds as appropriate.
  • Establishes and maintains contact with contractors to ensure the smooth working of the contract process.
  • Conduct and attend meetings to communicate top-down and bottom-up consistently with customers, clients, and employees.
  • Assist with human resource concerns and issues.

Bilingual Customer Service Representative

LifeWay
Nashville, Tennessee
01.2016 - 08.2017
  • Answer customer questions via phone, chat, email regarding LifeWay produced resource, event, service or other vendor distributed resources. Enter orders for any LifeWay produced or distributed resource. Select the correct account number, payment type, enter correct ISBN/item and promotion numbers. Verify shipping address, carrier and make any changes as needed. Enter any pertinent information related to the customers account or order. Assist customers with previously placed orders using current tracking methods. Help customers with inquiries. Recommend, promotions created for Spanish products and cross sell LifeWay resources to meet the expressed and unexpressed needs of customers. Provide customers with availability, pricing, shipping, event, service and product information as requested. Assist customers with basic web support inquiries and transactions. Travel may be required a minimum of 4 times per year.
  • Investigate, analyze, resolve complaints and inquiries received by multiple channels regarding products not received, shortages, UPS call tags, shipping errors, incorrect charges, damaged or defective product replacements, etc . . Works internally with accounting regarding credit holds, slow payment, and receipt of payments. Coordinates internally with transportation / logistics and externally with freight forwarders and customs offices. Enter adjustment orders or credit memos to resolve customer complaints and inquiries. Initiate the process for tracing shipments lost or damaged in transit, etc.. Provide necessary information to appropriate personnel to process and follow up with customers when necessary.
  • Enters pertinent customer information into a knowledge database to be shared within the corporation. Create and/or maintain changes to customer account information. Maintains familiarity with job related information by reviewing current procedures, resources, service, event information and LifeWay policies. Demonstrates ability to effectively use and master various software, tools, and systems as required.

Education

Some College (No Degree) - Communications

Universidad San Carlos
Gualala, CA

Languages

English
Professional
Spanish
Professional

Timeline

Assistant Site Manager

SBM Management Services LP
10.2017 - Current

Bilingual Customer Service Representative

LifeWay
01.2016 - 08.2017

Some College (No Degree) - Communications

Universidad San Carlos

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Giorgio Crovella