Giorgio Gazivoda
Cape Coral
Summary
Dynamic leader with proven expertise in Store Operations and Customer Service Management, notably at Flying Souls and Dollar Tree. Excelled in staff supervision and mentoring, driving sales growth, and enhancing customer experience. Leveraged skills in inventory control and workforce management to significantly improve operational efficiency. Achieved notable success in team building and leadership, demonstrating exceptional problem-solving abilities and attention to detail.
7+ years of Customer Service experience
2+ years of General Labor experience
2+ years of Steam Cleaning experience
2+ years of Company Vehicle Driving (non-CDL) experience
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Flying Souls
08.2020 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired, and trained new hires, working to establish key internal functions.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Raised property accuracy and accountability by creating new automated tracking method.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Steam Cleaner
Gold Coast Carpet Care
11.2022 - 12.2024
- Drove company vehicles from Lee to Collier counties back and forth following all traffic laws to avoid traffic accidents or interaction with law enforcement.
- Responded to 24/7 emergency water extractions using specialized equipment to remove water caused by flooding in apartment buildings.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Used specialized equipment to remove dirt, tough stains, paint and mold from carpets and upholstery.
- Operated extractor to remove excess suds and water from carpet and furniture.
- Guided scrubbing machines over rug surfaces to loosen embedded dirt.
- Moved furniture weighing up to 200 pounds to prepare homes for cleaning.
- Applied rub chemical solutions with hand brushes to carpets and upholstery.
- Identified appropriate spotting agents to use on persistent stains.
- Inspected cleaning sites to provide cost estimates to customers.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Upsold upholstery cleaning products to customers to boost revenue.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Supervised supplies in inventory and submitted reorder requests.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Maintained floor cleaning and waxing equipment.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Operated buffers and burnishers to clean and polish floors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Team Member
Chick-fil-A
03.2022 - 11.2022
- Used cashier skills in and out of the store to provide an exceptional customer experience.
- Worked outside for long periods of time using portable POS stations to provide an exceptional customer experience.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified merchandise for proper prices and labels.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Observed packing operations to verify conformance to specifications.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Lead Customer Service Associate
Winn-Dixie
08.2021 - 01.2022
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Reviewed associate performance to identify training needs.
- Supervised front-end area including Customer Service Desk associates and cashiers.
- Counted money and maintained store safe.
- Completed pick-ups and loans on all registers throughout the work shift.
- Operated the customer service desk with responsibilities including Florida Lotto, Money Orders, & Western Union.
- Opened and closed all front-end POS stations.
- Flexibly worked and maintained other store positions such as general merchandise stocking, dairy, and seafood departments.
Restaurant Waiter
Ichiyummy
09.2018 - 04.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Processed orders and sent to kitchen employees for preparation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Assistant Store Manager
Dollar Tree
01.2020 - 01.2021
- Acted as the primary store manager daily when store manager was not present.
- Maintained and managed store safe and registers as well as deposited store profits in the bank after closing.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Cape Coral High School
Cape Coral05-2019
Skills
- Stock management
- Business development
- Pricing and markdowns
- Flexible schedule
- Inventory control
- Sales growth
- Store operations
- Order management
- Loss prevention
- Store organization
- Display setup
- Marketing and promotions
- Quickbooks
- Human resource policies
- Program administration
- Regulatory compliance
- Motivational techniques
- Sales strategies
- Customer experience
- Customer service
- Time management
- Workforce management
- Mentoring and coaching
- Operations
- Staff management
- Staff supervision
- Verbal and written communication
- Upselling and cross selling
- Problem-solving
- Systems and software expertise
- Performance evaluations
- Staff scheduling
- Cash auditing
- Customer service management
- Store opening and closing
- Strategic planning
- New hire training
- Hiring and training
- Attention to detail
- Sales expertise
- Customer relations
- Employee scheduling
- Transaction processing
- Operations oversight
- Issue resolution
- Team building and leadership
- POS systems operations
- Department oversight
- Team management
- Employee coaching
- Scheduling coordination
- POS systems
- Inventory counting
- Goals and performance
- Shift scheduling
- Incident reports
- Customer service and engagement
- Retail operations
Languages
English
Native or Bilingual
Spanish
Professional Working
Portuguese
Professional Working
Timeline
Steam Cleaner
Gold Coast Carpet Care
11.2022 - 12.2024
Team Member
Chick-fil-A
03.2022 - 11.2022
Lead Customer Service Associate
Winn-Dixie
08.2021 - 01.2022
Assistant Store Manager
Flying Souls
08.2020 - Current
Assistant Store Manager
Dollar Tree
01.2020 - 01.2021
Restaurant Waiter
Ichiyummy
09.2018 - 04.2021
High School Diploma -
Cape Coral High School
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