Highly skilled Instructional Media Specialist with a strong background in providing advance instruction, assistance, and troubleshooting of education-related technology and content delivery systems. Proven ability to monitor technology hardware and software applications through in-person and virtual assistance for students, faculty, staff, and selected guests. Assisting with A.V. IT Support professional team to provide tier 2 support for classroom and conference rooms. Experienced in installation, maintenance, and support of all distance learning classrooms. Proficient in assisting IMS team with technical issues and providing support for audio and visual equipment for events and conferences in the global learning center. Demonstrated responsibility in implementing, integrating, and testing systems for all audiovisual and video conferencing supported systems for distance learning and the global learning center.