GIOVANA NAVA

As a boutique associate at Aritzia, you’re encouraged to learn how to work in different roles throughout the store so you can grow and focus on one specific area. As a result I was trained in Atelier operations, service counter, order fulfillment, shipment and receiving, and styling and selling. I got promoted to an Inventory associate where my responsibilities included:

• Efficiently and accurately process incoming and outgoing shipment from the warehouse, store to store and clients
• Strategically place product in the backroom based on brand, and product priority
• Uphold standards of product display by sorting, folding/hanging to enable optimal presentation in the backroom and on the sales floor.
• Omni support including inventory accuracy, order fulfillment, and order storage
• Boutique support

• Retained a high level of product knowledge
• Assisted in delivering gold standard service, resulting in a consistent 30%+ CR MoM
• Assisted in training new hires on product and procedures
• Maintained store standard throughout the day
• Owned opening and closing responsibilities

• Began my tenure as a Seasonal Housewares Sales Associate, which developed into a part time permanent position.
• Responsibilities included:
• Greeting guests and making them feel welcome
• POS literacy and problem solving
• Product Knowledge
• Knowledge of KPI's and daily sales goals
• Procedure around/helping clients add to their wedding registry

• Seasonal employment in a fast paced environment.
• Responsibilities included:
• Cash handling
• Team work
• Attention to detail
• Proper sanitation methods used to clean and disinfect kitchen workstations