Giovana Rodriguez Aburto
Salem,OR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Communications Specialist I
Willamette Valley Communications Center 9-1-1
12.2023 - Current
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Read system maps and caller information, and documented details in system.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Proved successful working within tight deadlines and a fast-paced environment.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
Receptionist
Mid-Valley Clays & Shooting School
05.2022 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept the area clean and neat to give customers a positive first impression.
- Confirmed appointments, communicated with clients, and updated customers memberships.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Carried out day-to-day duties including cleaning shot -guns, operating cash register, doing miscellaneous tasks and projects accurately and efficiently .
- Responded to inquiries from callers seeking information
- Confirmed appointments, communicated with clients, and updated client records
Education
High School Diploma -
North Salem High School
765 14th St NE, Salem, OR 9730102.2023
High School Diploma -
Career Technical Education Center
3501 Portland Rd NE, Salem, OR 9730102.2023
Skills
- Proficient computer skills
- Verbal and Written Communication
- Excellent Customer and Client Relations
- Excellent communication
- Organization and Efficiency
- Active listening
- Critical thinking
- Teamwork and collaboration
- Computer-aided dispatching
- Sensitive Information Handling
- Dependable and responsible
- Time management
- Attention to detail
- English-Native/bilingual
- Spanish-Native/bilingual
- CPR, AED, and First Aid for adults, children, and infant
- Basic Emergency Medical Dispatcher
Languages
Certifications
Accomplishments
- Certified Basic Telecommunicator through DPSST
- Emergency Medical Dispatch certification
- Successfully graduated from the Marion County Cadet Academy
- Attended and graduated from the Oregon FBI Teen Academy
- Over 100 hours of community service
Timeline
Communications Specialist I
Willamette Valley Communications Center 9-1-1
12.2023 - Current
Receptionist
Mid-Valley Clays & Shooting School
05.2022 - 12.2023
High School Diploma -
North Salem High School
High School Diploma -
Career Technical Education Center