Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Work Availability
Timeline
Hi, I’m

GIOVANI ALONZO

La Habra,CA

Summary

Front Desk Clerk with 4+ years of experience in the hospitality industry. Proven ability to provide excellent customer service, manage reservations, and handle guest inquiries. Seeking a position in a high-volume hotel where can use skills and experience to make a positive impact on the guest experience.

Overview

6
years of professional experience

Work History

Days Inn and Suites

Front Desk Clerk
11.2018 - Current

Job overview

  • Greeted and assisted guests
  • Processed reservations and payments
  • Provided information about hotel and its amenities
  • Handled guest inquiries and complaints
  • Maintained accurate records of guest information
  • Collected room deposits, fees, and payments
  • Used internal software to process reservations, check-ins and check-outs
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone

Chick-fil

Cashier
05.2017 - 05.2018

Job overview

  • Greeted customers entering store and responded promptly to customer needs
  • Ensured customer satisfaction and expectation was exceeded
  • Worked in team environment to complete all tasks and assignments
  • Able to function under fast-paced environment while multitasking
  • Restocked and organized merchandise in front lanes
  • Performed cash, card and check transactions to complete customer purchases
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Fullerton College
Fullerton, CA

Some College (No Degree) from Hospitality Administration And Management

University Overview

Attending school for Hospitality management

Skills

  • Proficient in all aspects of front desk operations, including
  • Check-in/check-out, reservations, and guest services
  • Excellent customer service skills, with focus on providing Positive and memorable experience for guests
  • Strong organizational and time management skills
  • Ability to work independently and as part of a team
  • Proficient in Microsoft
  • Multi-line phone systems
  • Problem-solving skills

Additional Information

Additional Information
  • Awards and Honors , Employee of the Month, Days Inn and Suites (November 2021) President's List, Fullerton College (Fall 2020)

Languages

Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Front Desk Clerk
Days Inn and Suites
11.2018 - Current
Cashier
Chick-fil
05.2017 - 05.2018
Fullerton College
Some College (No Degree) from Hospitality Administration And Management
GIOVANI ALONZO