Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Giovani Velazquez

Staten Island,NY

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Lead Server

Fig & Vine
02.2020 - 11.2023
  • Lead Server at Fig & Vine, a popular and lively brunch and dinner spot serving up elevated Italian-American cuisine
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.

Lead Server

West Shore Inn
06.2016 - 11.2023
  • Lead Server at West Shore Inn, a steakhouse that has been serving locals traditional American dishes and seafood for over fifty years
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.

Education

Susan E. Wagner High School
06.2016

Skills

  • Microsoft Office Suite (Word, PowerPoint, Excel)
  • Customer Service
  • Team Leadership
  • Multitasking
  • Organization and Planning
  • Communication Skills
  • Ability To Adapt
  • Order Taking and Processing
  • Accurate Money Handling
  • POS Systems

Languages

Spanish

References

Available upon request

Timeline

Lead Server

Fig & Vine
02.2020 - 11.2023

Lead Server

West Shore Inn
06.2016 - 11.2023

Susan E. Wagner High School

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Giovani Velazquez