Giovania Algaba

• Verified patient information to ensure accuracy prior to appointment check-in.
• Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
• Referred patients to appropriate health care services or resources.
• Explained policies, procedures, and services to patients using medical and administrative knowledge.
• Assisted in training new Patient Service Representatives on procedures related to front office operations.
• Committed to delivering excellent customer service while working in a fast-paced environment.

● Updated and verified patient information and insurance at every visit

● Assisted patients with filling out patient history forms, consent forms and payment contract forms

● Received and processed cash and credit card payments for medical services rendered

● Reviewed patient accounts, identify delinquent accounts and collect overdue payments

● Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member