Summary
Overview
Work History
Education
Skills
Timeline
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Giovanie Velazquez

Parrish,FL

Summary

Dynamic professional with a strong background in customer service and inventory management, honed at RaceTrac. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Proficient in cash handling and POS systems, demonstrating reliability and attention to detail to drive store success and foster customer loyalty.

Overview

4
4
years of professional experience

Work History

Cashier/Stocker

RaceTrac
01.2025 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked with 21+ age products (Tobacco, nicotine products)
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Order Picker

Amazon
09.2022 - 12.2024
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.

Associate

7-eleven
10.2021 - 07.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.

Education

High School Diploma -

Palmetto Highschool
Palmetto, FL
06-2020

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Money handling
  • Reliability and punctuality
  • Order taking
  • Product restocking
  • Product knowledge
  • Merchandise restocking
  • POS systems
  • ID verification
  • Attention to detail
  • Inventory management

Timeline

Cashier/Stocker

RaceTrac
01.2025 - 04.2025

Order Picker

Amazon
09.2022 - 12.2024

Associate

7-eleven
10.2021 - 07.2022

High School Diploma -

Palmetto Highschool

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Giovanie Velazquez