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Results-driven Service Delivery Manager with extensive experience in strategic planning, project management, and stakeholder engagement. Proven ability to drive efficiency, ensure compliance, and deliver high-quality IT solutions on time and within budget.

 Dynamic professional with over 30 years of experience in the telecom and IT industries across Mexico, the USA, the Caribbean, and Central America. Proven expertise in driving innovative solutions and optimizing operational efficiencies within diverse markets. Skilled in leading cross-functional teams and managing complex projects to achieve exceptional results. Committed to leveraging extensive industry knowledge to contribute to organizational success and growth. 

Service management professional with extensive expertise in delivering and optimizing service operations. History of streamlining processes and improving client satisfaction through robust project management and strategic initiatives. Focused on team collaboration and achieving results, known for adaptability and reliability.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

 Astute Service Delivery Manager offering 16 years of experience supporting IT service delivery. Efficient and proactive leader with expertise in incident management and outage response. Bilingual individual with resourceful approach to developing innovative solutions. 

SOLUTION ARCHITECT |PROJECT MANAGEMENT| FUNCTIONAL CONSULTANT Significant years of experience in IT industry, with good exposure in managing IT project life cycle as Project Manager. Project Management (Agile, Scrum, Waterfall).Worked as Service manager for application support and Ticket & SLA handling Has performed the role of Business Analyst, Application support lead, Major Incident management, Onsite coordinator, and Project/Program Manager. Complete Project Management Life Cycle (Initiation, Planning, Execution and Closure) and Agile methodology. Proven ability to deliver high quality IT services on schedule & budget. SOW creation, new Proposals and Pre-Sales activities. Experience in Retail domain, Pharma domain, Telecom and Banking domain on various technologies. 3 Years onsite (US) working experience. Customer handling and offshore coordinator. Azure, AWS and ITIL Certifications Good knowledge on Functional role, working as Senior BA. Creation of BRD, User Stories, Use case and User Journey Worked with DXC Digital teams for POC preparations for clients Participated in CMM Level 5 Audit. In depth knowledge & experience in Cost Management, Time Management and Risk Management Customer Succession management for DXC Asia Sales Team for pre sale Currently managing projects from India. Team reporting from different Global Geographies and Interacting with Client on different time zones. Managed Integration projects with multiple technology and multiple Vendors Cloud Mainframe modernization. Architect for Migration projects- Mainframe to Azure. Mainframe to Windows/Unix Proven track record of successfully leading large scale mainframe modernization projects with DevOps methodology Expertise in rehosting, refactoring, encapsulation and data migration combined with strong leadership and project management skills. Experience in Mainframe Technology (Cobol,DB2, VSAM , JCL ,IMS DB/DC,Telon,4GL,Zowe and CICS)and in Unix/ J2EE/ XML/ Oracle/ ALDEA/MS Project Plan/Visio/JIRA /EDI Gentran/Business Objects/Azure/Salesforce /Tableau/Google Cloud Platform/Big Query. Agile - SCRUM, Jira GitHub, Remedy, Service Now, HP Service Manager/Jenkins DevOps Mainframe Modernization strategies Cloud Platforms (AWS, Azure)

Giovani Gringo R. Campos

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Service Delivery Manager

Project Manager and Technical Consultant

Senior PeopleSoft Consultant

Senior PeopleSoft Consultant

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

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Service Delivery Manager

Project Manager and Technical Consultant

Senior PeopleSoft Consultant

Senior PeopleSoft Consultant

Bachelor of Science - Electrical, Electronics And Communications Engineering

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