Summary
Overview
Work History
Education
Skills
Timeline
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Giovanna Acosta

Amarillo,Texas

Summary

High-energy Store Manager bringing extensive experience in retail settings. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

8
8
years of professional experience

Work History

Store Manager

Starbucks
10.2022 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Assistant Store Manager

Starbucks
06.2022 - 10.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Shift Supervisor

Starbucks
05.2021 - 05.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Barista

Starbucks
08.2020 - 05.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Sales Associate

Dillards Department Store
08.2019 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Merchandise Intern

The Walt Disney Company
01.2019 - 06.2019
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Greeted, serviced and thanked all customers.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Set up promotional displays and equipment for special events and activities.

Bank Teller

Happy State Bank And Trust Company
10.2018 - 01.2019
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Reconciled cash drawer and resolved discrepancies.

Department Supervisor With Keys

Toys R Us
10.2017 - 06.2018
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Trained and mentored new employees.
  • Improved customer service by projecting friendly and knowledgeable attitude.

Sales Associate

Toys R Us
10.2015 - 10.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Science - Finance

West Texas A&M University
Canyon, TX
12.2021

Skills

  • Policies and Procedures
  • Culture Development
  • Employee Motivation
  • Staff Management
  • Project Requirements
  • Operations Oversight
  • Time Management
  • Microsoft Excel
  • Outstanding Communication Skills
  • Marketing and Advertising
  • Creative Solutions
  • Recruiting and Hiring

Timeline

Store Manager

Starbucks
10.2022 - Current

Assistant Store Manager

Starbucks
06.2022 - 10.2022

Shift Supervisor

Starbucks
05.2021 - 05.2022

Barista

Starbucks
08.2020 - 05.2021

Sales Associate

Dillards Department Store
08.2019 - 08.2020

Merchandise Intern

The Walt Disney Company
01.2019 - 06.2019

Bank Teller

Happy State Bank And Trust Company
10.2018 - 01.2019

Department Supervisor With Keys

Toys R Us
10.2017 - 06.2018

Sales Associate

Toys R Us
10.2015 - 10.2017

Bachelor of Science - Finance

West Texas A&M University

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Giovanna Acosta