Summary
Overview
Work History
Education
Skills
Timeline
Generic

Giovanna Alvino

Coram,NY

Summary

Proactive Dog Sitter, Hair Salon Assistant, Auto Body Shop Assistant, and Catering Assistant. Although these jobs are vastly unique from each other ,they all require similar skill sets. Communication in all of these areas is extremely important. When dog sitting , being able to speak to the owner and ensure you're taking proper care of their animal is key. This helps the employer have a calm , relaxation vacation knowing their pet is being taken care of. As a hair salon assistant I've spoken to many people with widely different lives. Some clients step into the salon stressed. I have gained the ability of learning to talk to clients and relax them while they're receiving their service. This ensures the client returns to the establishment. As a catering assistant I was able to reduce the stress of party hosts as well as the company servicing them. Knowing you have a good staff with you lowers the worries of both employer and hosts ensuring a smooth stress free event as well as aneviorment. Auto body shops are always a loud , fast paste establishments. Handling paperwork , customers and staff needs ensures everyone can focus on their tasks without distractions. My number one goal is to make lives stress free , relaxed and ensure trust that Im able to deliver their needs. Psychology work to me means ill be able to provide people with a better outlook on life as a whole. I would like them to trust me with their feelings and have faith that I can help them through their daily problems as well as major life issues. All of these jobs have led me to be able to craft the perfect skill sets to be able to reach my goal.

Overview

4
4
years of professional experience

Work History

Dog Sitter

Renee Laudonio
06.2023 - Current
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
  • Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
  • Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
  • Exercised animals regularly with walks and rigorous play activities.
  • Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
  • Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.
  • Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
  • Fostered strong communication skills by discussing concerns or providing feedback on each dog''s progress with their respective owners after each visit/service completed.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Communicated professionally with pet owners via phone, email, and text.

Hair Salon Assistant

Jessica CioFrone
10.2020 - Current
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Answered telephone calls to provide information and schedule new appointments.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
  • Spoke to customers about their certain needs and expectations so I could provide the most comfortable service.
  • Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
  • Collaborated with fellow team members to maintain a cohesive work environment that fostered growth among staff members.
  • Participated in weekly team meetings to discuss salon performance goals, strategies for improvement, and any upcoming promotional events or activities.
  • Trained new assistants on salon protocols, elevating standard of service.
  • Improved customer experience with prompt and courteous service, resulting in significant rise in repeat clientele.
  • Demonstrated thorough knowledge of all salon products and services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Used social media platforms to promote salon and services.
  • Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.

Auto Body Shop Assistant

Pro One Auto Collision
05.2024 - 08.2024
  • Enhanced customer satisfaction by providing efficient and friendly service during vehicle drop-off and pick-up processes.
  • Contributed to a professional shop appearance by maintaining clean, presentable customer-facing areas and ensuring all equipment was in proper working order.
  • Increased shop efficiency by maintaining a clean and organized work environment for all staff members.
  • Maximized customer satisfaction through timely follow-ups on completed jobs, addressing any concerns or questions promptly.
  • Contributed to a safe working environment by adhering to safety guidelines and reporting potential hazards promptly.
  • Streamlined communication between departments, updating job status boards regularly to keep team members informed about current projects.
  • Reduced material waste through careful management of supplies inventory and optimizing usage wherever possible.
  • Maintaining shop inventory according to set standards and rectified discrepancies.
  • Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.

Catering Assistant

East Moriches Catering
06.2023 - 09.2023
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
  • Created visually appealing buffet displays that attracted positive attention from event attendees.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Provided excellent customer service by addressing client concerns promptly and professionally.
  • Facilitated smooth operation of catering events by promptly addressing and resolving any issues that arose.
  • Streamlined catering setup process, reducing preparation time by organizing supplies in advance.
  • Coordinated with event planners to understand client expectations and deliver tailored catering services.
  • Maintained cleanliness and order in serving areas, promoting positive dining experience.

Education

Associate of Arts - Psychology

Suffolk County Community College
Selden, NY
05.2024

High School Diploma -

Longwood High School
Yaphank, NY
06.2022

Skills

  • Organization
  • Talk Therapy
  • Empathy Development
  • Self-reflection
  • Professionalism
  • Mental health awareness
  • Mental Health Wellness
  • Phone Etiquette
  • Critical Thinking
  • Goal Setting
  • Active Listening
  • Behavior Observation
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Reliability

Timeline

Auto Body Shop Assistant

Pro One Auto Collision
05.2024 - 08.2024

Dog Sitter

Renee Laudonio
06.2023 - Current

Catering Assistant

East Moriches Catering
06.2023 - 09.2023

Hair Salon Assistant

Jessica CioFrone
10.2020 - Current

Associate of Arts - Psychology

Suffolk County Community College

High School Diploma -

Longwood High School
Giovanna Alvino