Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Giovanna Bautista

Salinas,California

Summary

Professional with winning attitude and desire to deliver an exceptional experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.

Overview

4
4
years of professional experience

Work History

C Restaurant + Bar

Hostess
Monterey, CA
03.2024 - Current
  • Maintained an organized bar area and ensured cleanliness of all glassware and equipment.
  • Provided excellent customer service by anticipating guests' needs, responding promptly to requests, greeting each guest warmly upon arrival.
  • Resolved customer complaints or concerns in a timely manner while maintaining composure under pressure.
  • Entered notes into the database for each call received.
  • Followed up with customers on outstanding requests or orders placed over the phone.
  • Answered customer inquiries via telephone and email in a timely manner.
  • Routed calls to appropriate personnel or departments.
  • Maintained a professional attitude while handling difficult situations.

Hostess Manager

Black Bear Diner
Salinas, CA
05.2020 - 04.2023
  • Maintained a clean and organized work environment for the hostesses at all times.
  • Provided support to other departments as needed such as bussers, servers or bartenders when necessary.
  • Trained new hostesses in customer service and job duties.
  • Answered telephone to provide dining information and take reservations.
  • Provided ongoing coaching and appropriate progressive discipline to hostess team members.

Education

High School Diploma -

Alisal High School
Salinas, CA
05-2023

Skills

  • Staff Training
  • Verbal and written communication
  • Strategic Planning
  • Relationship Building
  • Organizational ability
  • Team Leadership
  • Service-oriented mindset
  • Outgoing Personality
  • Guest Interaction
  • Issue Resolution
  • Training and mentoring
  • Active Listening
  • Team Collaboration
  • Teamwork and Collaboration
  • Task Prioritization
  • Critical Thinking
  • Analytical Thinking

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

C Restaurant + Bar

Hostess
03.2024 - Current

Hostess Manager

Black Bear Diner
05.2020 - 04.2023

High School Diploma -

Alisal High School

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Giovanna Bautista