Giovanna Berardesca
Northford,CT
Summary
Organized and dedicated Confidential Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Confidential Administrative Assistant
Town of East Haven
12.2016 - 04.2023
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Provided prompt and accurate answers to questions, improving customer satisfaction rates by 30%.
- Maintained accurate financial records to facilitate budget preparation and management.
- Complied with state regulations, meeting legal publication and recording deadlines.
- Proofread and created drafts to improve clarity and professionalism in all correspondence.
- Ensured easy access to essential files by overhauling records management system.
- Submitted accurate payroll and purchase orders, contributing to a positive relationship with finance department.
- Expertly managed multi-line phone system, improving customer relations.
- Managed department in absence of a supervisor, tackling all aspects of department operations for seven months.
- Maintain adequate stock levels of supplies to sustain staff preparedness.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data for future report creation.
- Assisted development and implementation of new administrative procedures to improve general efficiency.
Confidential Administrative Assistant
Town of East Haven, East Haven Counseling and Community Services
12.2014 - 12.2016
- Effectively performing all administrative tasks ensuring successful daily operations.
- Provided compassionate customer service, contributing to positive work environments.
- Efficiently addressed inquiries from clients, outside facilities, and vendors to achieve exceptional working relationships.
- Attended meetings, and provided technical support to drive completion of special projects.
- Promoted staff retention through efficient insurance credentialing.
- Processed requests for records while maintaining client confidentiality.
- Mastered dedicated software to optimize clinical schedules.
- Prepped payroll, collected fees, and managed budgets to contribute to financial success.
- Ordered supplied to maintain adequate stock levels for eight employees.
- Received and sorted incoming mail to record, dispatch, or distribute to correct recipient.
- Volunteered to help with special projects of varying degrees of complexity to increase funding.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Managed Care Reviewer
The Rushford Center
10.2005 - 11.2014
- Obtained, tracked, and interpreted authorizations for chemically dependent and mentally ill clients to provide optimal care.
- Utilized MS Office Suite to improve task management.
- Assisted management with computer training of new employees to accelerate onboarding.
- Initiated an appeal resulting in recouping 15000.00 in treatment costs.
- Collaborated daily with clinical and medical teams to track client progress.
- Acted as the liaison between all stakeholders to track and change client levels of care.
- Mastered SQL to enhance data management.
- Supported client and employee safety by serving as Safety Committee President.
- Verified submitted documents for completeness and compliance with company policies, addressing discrepancies and collaborating to troubleshoot where necessary.
Education
Master of Science - English Education
Southern Connecticut State University
New Haven, CTBachelor of Arts - English Language And Literature
Albertus Magnus College
New Haven, CTSkills
- Customer Service
- Fast Learner
- Multi-line Phones
- Writing Correspondence
- Research
- Data Entry Documentation
- Document Retrieval
- Employee Timesheet Processing
- Records Management Systems
- Employee Training
- Spreadsheets
- Budget Management
Timeline
Confidential Administrative Assistant
Town of East Haven
12.2016 - 04.2023
Confidential Administrative Assistant
Town of East Haven, East Haven Counseling and Community Services
12.2014 - 12.2016
Managed Care Reviewer
The Rushford Center
10.2005 - 11.2014
Master of Science - English Education
Southern Connecticut State University
Bachelor of Arts - English Language And Literature
Albertus Magnus College
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