Giovanna Berardesca
Northford,CT
Summary
Organized and dedicated Confidential Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Confidential Administrative Assistant
Town of East Haven
East Haven, CT
12.2016 - 04.2023
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Provided prompt and accurate answers to questions, improving customer satisfaction rates by 30%.
- Maintained accurate financial records to facilitate budget preparation and management.
- Complied with state regulations, meeting legal publication and recording deadlines.
- Proofread and created drafts to improve clarity and professionalism in all correspondence.
- Ensured easy access to essential files by overhauling records management system.
- Submitted accurate payroll and purchase orders, contributing to a positive relationship with finance department.
- Expertly managed multi-line phone system, improving customer relations.
- Managed department in absence of a supervisor, tackling all aspects of department operations for seven months.
- Maintain adequate stock levels of supplies to sustain staff preparedness.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data for future report creation.
- Assisted development and implementation of new administrative procedures to improve general efficiency.
Confidential Administrative Assistant
Town of East Haven, East Haven Counseling and Community Services
12.2014 - 12.2016
- Effectively performing all administrative tasks ensuring successful daily operations.
- Provided compassionate customer service, contributing to positive work environments.
- Efficiently addressed inquiries from clients, outside facilities, and vendors to achieve exceptional working relationships.
- Attended meetings, and provided technical support to drive completion of special projects.
- Promoted staff retention through efficient insurance credentialing.
- Processed requests for records while maintaining client confidentiality.
- Mastered dedicated software to optimize clinical schedules.
- Prepped payroll, collected fees, and managed budgets to contribute to financial success.
- Ordered supplied to maintain adequate stock levels for eight employees.
- Received and sorted incoming mail to record, dispatch, or distribute to correct recipient.
- Volunteered to help with special projects of varying degrees of complexity to increase funding.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Managed Care Reviewer
The Rushford Center
10.2005 - 11.2014
- Obtained, tracked, and interpreted authorizations for chemically dependent and mentally ill clients to provide optimal care.
- Utilized MS Office Suite to improve task management.
- Assisted management with computer training of new employees to accelerate onboarding.
- Initiated an appeal resulting in recouping 15000.00 in treatment costs.
- Collaborated daily with clinical and medical teams to track client progress.
- Acted as the liaison between all stakeholders to track and change client levels of care.
- Mastered SQL to enhance data management.
- Supported client and employee safety by serving as Safety Committee President.
- Verified submitted documents for completeness and compliance with company policies, addressing discrepancies and collaborating to troubleshoot where necessary.
Education
Master of Science - English Education
Southern Connecticut State University
New Haven, CTBachelor of Arts - English Language And Literature
Albertus Magnus College
New Haven, CTSkills
- Customer Service
- Fast Learner
- Multi-line Phones
- Writing Correspondence
- Research
- Data Entry Documentation
- Document Retrieval
- Employee Timesheet Processing
- Records Management Systems
- Employee Training
- Spreadsheets
- Budget Management
Timeline
Confidential Administrative Assistant
Town of East Haven
12.2016 - 04.2023
Confidential Administrative Assistant
Town of East Haven, East Haven Counseling and Community Services
12.2014 - 12.2016
Managed Care Reviewer
The Rushford Center
10.2005 - 11.2014
Master of Science - English Education
Southern Connecticut State University
Bachelor of Arts - English Language And Literature
Albertus Magnus College