Giovanna Camargo
Maplewood,NJ
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Very attentive, good listener and fast learner. Good experience working with public in general.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Mousse Cake
Ribeirão Preto, São Paulo
01.2022 - 01.2023
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Checked identification of patrons ordering alcoholic beverages when necessary.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Built positive relationships with other front-of-house and kitchen staff.
Restaurant Hostess
LOL Sports Bar
Ribeirão Preto, São Paulo
01.2021 - 12.2022
Gym Receptionist
PACER
Ribeirão Preto, São Paulo
01.2021 - 12.2022
- Greeted and welcomed gym members, visitors, and guests upon arrival.
- Handled customer inquiries in person, via telephone, or email.
- Processed membership applications and payments accurately and efficiently.
- Provided information on class schedules, pricing plans, and available services.
- Maintained accurate records of all transactions in the gym's database system.
- Assisted with organizing special events such as fitness challenges or competitions.
- Monitored the gym floor to ensure safety regulations were followed by patrons.
- Responded promptly to customer complaints or issues regarding the facility or equipment.
- Scheduled maintenance appointments for fitness equipment repair technicians.
- Performed administrative tasks such as filing documents or updating member accounts.
- Managed front desk operations including scheduling appointments, answering calls.
- Assisted with opening and closing duties such as checking inventory levels or stocking supplies.
- Developed relationships with regular customers through friendly conversation and personalized service.
- Conducted tours of the facilities for potential new members interested in joining the gym.
Flyer Distributor
PALMER MKT
Ribeirão Preto, São Paulo
01.2020 - 11.2022
- Distributed flyers to local businesses and residential areas.
- Recorded the number of flyers distributed each day.
- Ensured all flyer distribution was done in accordance with relevant laws and regulations.
- Answered customer queries regarding the organization's services.
- Informed customers about promotions and discounts.
- Organized distribution routes for maximum efficiency.
- Provided feedback on effectiveness of different types of promotional material used during distributions.
- Passed out flyers to general public at strategically placed locations.
Event Assistant
Palmer Mkt
Ribeirão Preto, São Paulo
- Provided customer service support during events, ensuring guests had a positive experience.
- Greeted guests upon arrival, provided them with information about the event and directed them to their seats.
- Provided support for speakers, presenters and other special guests during the event.
- Distributed promotional material such as brochures or flyers throughout the venue.
- Checked tickets at entry points to verify authenticity before allowing admission.
- Responded quickly to customer complaints or concerns in a polite and professional manner.
- Performed other duties assigned by management related to hosting events successfully.
Drink Server
Lua Lounge
Newark, NJ
- Greeted customers and presented beverage menus.
- Assisted in the preparation of alcoholic drinks, ensuring compliance with all laws and regulations.
- Informed customers about drink specials and new or seasonal menu items.
- Checked identification to verify legal drinking age when serving alcohol.
- Maintained a clean work area and ensured that glasses, utensils, and other supplies were stocked at all times.
- Provided excellent customer service by promptly responding to guest requests and complaints in a professional manner.
Education
Undergraduate - Psychology
Universidade De Ribeirão Preto ( UNAERP)
Brazil Skills
- Menu Memorization
- Guest Relations Management
- Dining crew workflow optimization
- Table setting arrangements
- Conflict Resolution
- High-volume dining
- Reservation coordination
- Greeting guests
- Relationship Building
- Reading Comprehension
- Complex Problem-Solving
- Customer Service
Languages
Portuguese
Professional
English
Professional
Timeline
Restaurant Hostess
Mousse Cake
01.2022 - 01.2023
Restaurant Hostess
LOL Sports Bar
01.2021 - 12.2022
Gym Receptionist
PACER
01.2021 - 12.2022
Flyer Distributor
PALMER MKT
01.2020 - 11.2022
Event Assistant
Palmer Mkt
Drink Server
Lua Lounge
Undergraduate - Psychology
Universidade De Ribeirão Preto ( UNAERP)
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