Giovanna Carson
Elk Grove,USA
Summary
Highly organized and analytical professional with strong verbal, written, and interpersonal skills. Experienced in asset tracking, fleet and facilities coordination, policy development, and procedural analysis. Skilled in problem-solving, managing multiple priorities under pressure, and maintaining professionalism in fast-paced environments. Proficient in Outlook, CalATERS, PowerPoint, Excel, FI$CAL, Access, Word, and Microsoft Teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Staff Services Analyst
Office of Energy Infrastructure Safety
Sacramento, CA
05.2024 - Current
- Create and maintain policies and procedures for fleet to ensure compliance with state and departmental guidelines.
- Prepared and maintained monthly Excel reports for DGS.
- Use a variety of computer programs such as Teams, Outlook, CalATERS, PowerPoint, FI$CAL, Excel, Microsoft Word
- Analyze and assist with facility needs, building access, maintenance coordination, and vendor support.
- Support vehicle scheduling and maintenance to improve fleet efficiency.
- Manage incoming and outgoing mail, including packaging and shipping procedures.
- Contribute to procedural development through research, data gathering, and analysis.
- Managed the allocation and scheduling of vehicles to meet organizational needs and maximize utilization.
- Supported fleet operations by reviewing auto logs, preparing accident reports, managing vehicle home storage permits, and tracking fuel card usage.
- Tracked mileage usage of each vehicle in the fleet and updated records accordingly.
- Tracked and reported all agency-owned assets, including IT equipment, ensuring data accuracy in the department's asset management system.
Office Technician Typing
CAL FIRE
West Sacramento, CA
11.2022 - 05.2024
- Monitors emails for the California Automated Travel Expense Reimbursement System (CalATERS) Global Help Desk and Travel Approval Inbox
- Reviews incoming CalATERS transmittal pages and receipts for all required documents
- Creates procedures for the Team and Unit
- Creates monthly CalATERS reports
- Provides reports upon request
- Completes year-end transfer of CalATERS database to the next fiscal year
- Assist Revolving Fund Unit with printing checks
- Responds to inquiries from departmental employees regarding travel policy by interpreting and effectively communicating the rules and policies
- Adds, modifies, and deletes employee profiles in CalATERS and Concur
- Notifies new users when profiles have been established and assists new users in registering and completing their profile
Receptionist
North Star Financial Partners
Sacramento, CA
02.2022 - 11.2022
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Direct visitors to the appropriate person and office
- Update calendars and schedule meetings
- Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
- Help prepare meetings
- Answer, screen, and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g
- Pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort, and distribute daily mail/deliveries
- Order front office supplies and keep inventory of stock
Appointment Coordinator
Elk Grove Ford
Elk Grove, CA
05.2021 - 02.2022
- Delivered administrative support to team members, including making copies, organizing documents and rearranging schedules
- Engage with callers and ask questions to understand the reason for their call
- Use a variety of computer programs such as Microsoft Word, Excel, Outlook
- Documentation of number of calls, reasons for calling, personal information and outcomes, to name a few, are key performance indicators which require proficient computer skills and attention to detail
- Use communication skills to explain time frames or next steps to callers
- Answer incoming telephone calls, type email messages for agents, check voicemail 3x per day (or more depending on volume), distribute messages
- Schedule appointments, call to confirm appointments day prior and ensure all known center visitor appointments are organized with proper agent staffing (work with supervisor)
- All scheduling is done using internet/web tool and MS Office
- Schedule appointments to maximize the number of customers seen
- Welcomed visitors upon entrance, answered inquiries and directed questions or appointments to appropriate personnel
Au Pair
Cultural Care
Benicia, CA
04.2019 - 04.2020
- Followed children's schedules, set routines, and planned daily activities
- Engaged with children to create nurturing, safe environments to promote emotional, social, and intellectual growth
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers
Customer Service
Gol Airlines
Sao Paulo, Brazil
04.2016 - 02.2019
- Resolved customer inquiries and complaints through effective telephone communication.
- Managed all reservation processes, providing assistance with ticket purchases and trip planning.
- Notified customers of flight delays or cancellations, facilitating re-accommodation per company policy.
- Maintained positive customer relations through multitasking and sound judgment.
- Executed clerical tasks using word processing software, email, and office machinery.
- Organized files and created spreadsheets for data tracking and analysis.
- Completed order transactions and produced travel documentation along with detailed itineraries.
Education
High School Diploma -
Skills
- Procedure development
- Effective communication
- Data analysis
- Fleet management
- Asset tracking
Certification
- Completed Staff Work
- Project Management
- Superior Analysts Roles
- Excel for Business Analysts
- Writing Effective Policies and Procedures
- Intuit Bookkeeping
- Typing Certificate 48 WPM
- Metal Social Media Marketing
Timeline
Staff Services Analyst
Office of Energy Infrastructure Safety
05.2024 - Current
Office Technician Typing
CAL FIRE
11.2022 - 05.2024
Receptionist
North Star Financial Partners
02.2022 - 11.2022
Appointment Coordinator
Elk Grove Ford
05.2021 - 02.2022
Au Pair
Cultural Care
04.2019 - 04.2020
Customer Service
Gol Airlines
04.2016 - 02.2019
High School Diploma -
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