Summary
Overview
Work History
Skills
Educationandskills
Languages
Timeline
Generic

Giovanna Castro

San Diego,CA

Summary

To obtain a position associated with a company where I can utilize Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Home Theater Cadet Installer-Parcel Delivery Driver

Best Buy
11.2020 - 04.2024
  • Deliver the products that weighed up to 150 lbs
  • Installation and mounting of TVs, Soundbars, Receivers, electric bikes, furniture etc
  • Take all the safety measures during the installation keeping the clients safe
  • Drive sales, memberships, and up-sale at the site
  • Pre Calls, Customer service Follow Up calls to drive NPS surveys
  • Filling out paperwork in the computer system about the completed jobs with detailed notes
  • Package merchandise in the warehouse in a fast and timely manner
  • Picking up packages from the distribution center to customer's delivery location
  • Follow and identify the most efficient routes to avoid delays
  • Conduct regular vehicle maintenance to keep company vehicle in good working condition.

Community Director

Lotus Fitness Center
01.2016 - 10.2020
  • Establish and maintain customer and client relationships for new and existing members
  • Conduct all financial transactions for the fitness facility, billing of expenses and inventory control/maintenance
  • Manage Property Budget and Expenses through Invoice system
  • Coordinate front and back office
  • Drive sales and memberships
  • Fitness instructor.

Pro Desk Customer Service Specialist

Lowe's Home Improvement
05.2008 - 11.2015
  • Customer and Technical Support for property staff, vendors and owners regarding billing inquiries and variances
  • Commercial Sales
  • Establish and maintain customer and client relationships for new and existing clients
  • Bookkeeping for back office keeping records of the financial affairs of the business
  • Customer service desk, special orders, returns and establishes credit cards
  • Over a 4-year period led and trained a team of customer service department.

Skills

  • Physical Fitness
  • Basic Administration
  • Front Desk Management
  • Paperwork administration

Educationandskills

Bilingual English/Spanish; Computer literate; Able to multitask; Customer Service; Leadership skills.

Languages

Spanish
Native or Bilingual

Timeline

Home Theater Cadet Installer-Parcel Delivery Driver

Best Buy
11.2020 - 04.2024

Community Director

Lotus Fitness Center
01.2016 - 10.2020

Pro Desk Customer Service Specialist

Lowe's Home Improvement
05.2008 - 11.2015
Giovanna Castro