Giovanna Chavez
Canyon Country,CA
Summary
Account Manager with extensive experience relationship in management, business administration, strong communication, leadership, training, excellent in client relations and problem-solving skills seeking similar roles in a professional environment.
Overview
19
19
years of professional experience
Work History
Varietal Coordinator
Sunkist Growers
2022.02 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Maintained Equity between houses to assure they got their equitable share of orders.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Assist with Global department during the summer season by receiving incoming fruit in Prophet and weekly global reports.
Account Manager
Pacific Lock Company
2015.11 - 2019.08
- Develop and maintain relationships with customers/clients to their satisfaction
- Managed variety of large orders to high quality customers (Walt Disney World, Public Storage, Stanford University, Mercedes.) Ensured deliverable due dates were reached on time
- Proactively identified potential issues/problems with project in process, formulated response and solution to communicate back to client
- Communicated regularly with client regarding projects
- Managed/Train Inside Sales Team
- Managed hiring temps for special projects
- In charge of all Oversea Shipments/Freight shipping.
Account Manager
Deluxe Digital Services
2013.07 - 2015.07
- Create, maintain and communicate to client project timelines and budgets
- Prepare and communicate pricing quotes and estimates with client
- Develop and maintain relationships with customers/clients to their satisfaction
- Managed customer change orders by negotiating deliverable due dates between customers and internal departments, balancing internal capacity with external demands and expectations
- Ensured deliverable due dates were reached on time and within budget
- Proactively identified potential issues/problems with project in process, formulated response and solution to communicate back to client
- Communicated regularly with client regarding projects, releases and bookings
- Created policies and procedural manuals
- Coordinate the creation of invoices for drives and keys with billing
- Prepared weekly AR reports
- Assisted with clients in Quality Control Screenings for upcoming titles and/or special title project.
Studio Support Coordinator
Deluxe Digital Services
2012.12 - 2013.07
- Enter studio bookings into the inventory control and shipping software
- Inventory management of physical drives with DCPs
- Inventory management of Satellite delivered content
- Issue keys according to bookings and studio rules
- Coordinate shipping of drives with studio liaison
- Coordinate with exhibitor support and key team
- CPL management.
Exhibitor Support Trainer/Lead
Deluxe Digital Services
2012.05 - 2012.12
- Trained and provided written manuals to new hires
- Communicated closely with Latin American based studios for upcoming releases and procedures
- Managed a team of 10-15 that are responsible for incoming calls from Theatres around the world to trouble shoot any digital hard drive and/or key issues
- Ensured all projects met their deadlines
- Communicated regularly with studio support teams for special studio client needs
- Created policies and procedural manuals
- Coordinated special call out project for each studio support team
- Performed weekly training meetings for the team.
Exhibitor Support Specialist
Deluxe Digital Services
2010.10 - 2012.05
- Receiving high volume incoming calls from theatres to trouble shoot any digital movies, KDM issues, replace prints and hard drives
- Fulfill email orders from international theatres
- Make outbound calls to assure screenings and full ingestions of digital movies on screen
- Point person for all Latin American theatres trouble shooting, key orders and booking
- Data Entry and updating theatre account.
Theatrical Billing Coordinator
Deluxe Media Management
2009.10 - 2010.05
- Reviewing and coding invoices from different vendors
- Managing and reviewing all billing at the end of the month from each Account Managers for various clients
- Creating Invoices and spreadsheet reports for budgeting
- Communicate with all Studio teams for any billing issues and or credit discrepancies
- Met all budget deadlines for monthly and quarterly reports.
Theatrical Wardrobe Coordinator
Deluxe Media Management
2007.09 - 2009.10
- Creation of New Department of Theatrical Wardrobes and Props for New Line Cinema and Paramount Vantage
- Responsible for receiving and inspecting wardrobes and/or props from films
- Photographed wardrobes on mannequins and props to replicate scene in the particular movie
- Created catalogues for specific titles for the clients
- Responsible to fulfill any wardrobe orders for display, this includes packaging, shipping and receiving returned items from various locations
- Budget management for clients and company
- Created on-site Wardrobe Scenes at selected Arclight Theatres.
Customer Service Representative
Deluxe Media Management
2005.11 - 2007.09
- Responsible for receiving high volume incoming calls from Theaters and place one sheet orders
- Data Entry and set up new theatrical and special accounts
- Make outbound calls to assure trailer shipments and special instructions
- Assisted Studio Account managers processing orders when needed
- Assisted Customer Service Manager on daily tasks for the team.
Education
Diploma in Medical Assistant, Front and back office, Charting, Coding, 40Wpm, Administration of Medicine, Data Entry, Appointment setting, Office management, Insurance verification -
Maric College
North Hollywood, CA01.1998
Diploma -
West Covina High School
West Covina, CA01.1995
Skills
- Team Building / Leadership
- Problem Solver
- Account Management
- Budgeting / Cost Control
- Staff Training, Staff Hiring & Development
- New Business Development
- Business Planning
- Great Customer Service Skills
- Account Development
- Risk Management
- Project Management
- Fully Bi-lingual in Spanish Translation
- Marketing
- General Microsoft Office Suite (Outlook, Word, Excel, Access, Power Point)
Awards
- Above and Beyond recognition Award
- Outstanding Employee of the Year Award - 2012
Languages
Spanish
Native or Bilingual
Timeline
Varietal Coordinator
Sunkist Growers
2022.02 - Current
Account Manager
Pacific Lock Company
2015.11 - 2019.08
Account Manager
Deluxe Digital Services
2013.07 - 2015.07
Studio Support Coordinator
Deluxe Digital Services
2012.12 - 2013.07
Exhibitor Support Trainer/Lead
Deluxe Digital Services
2012.05 - 2012.12
Exhibitor Support Specialist
Deluxe Digital Services
2010.10 - 2012.05
Theatrical Billing Coordinator
Deluxe Media Management
2009.10 - 2010.05
Theatrical Wardrobe Coordinator
Deluxe Media Management
2007.09 - 2009.10
Customer Service Representative
Deluxe Media Management
2005.11 - 2007.09
Diploma in Medical Assistant, Front and back office, Charting, Coding, 40Wpm, Administration of Medicine, Data Entry, Appointment setting, Office management, Insurance verification -
Maric College
Diploma -
West Covina High School
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