Summary
Overview
Work History
Education
Skills
Timeline
Generic

Giovanna De Lima Santos

Clermont,FL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Diligent and hardworking dedicated to giving optimal animal care and support. Builds positive relationships with owners and trust with animals. Devoted with deep love of animals and readiness to take on any care assignments. Protects animals and guests from undue risks with careful management of animal spaces and behaviors. Team-oriented professional always ready to handle everything from administrative to facilities maintenance in tasks in support of animal care needs.

Overview

3
3
years of professional experience

Work History

Disney Transportation

Disney
Kissimmee, FL
03.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Airbnb Host

Central Florida sweet homes
Clermont, FL
03.2021 - 05.2023
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Answered telephones to assist customers and resolve issues.
  • Explained policies and reviewed documentation to obtain signatures.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Responded to and resolved guest issues or complaints.
  • Input and confirmed reservations for guests.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to guests.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Cleaning Supervisor

Nikki
Davenport, FL
02.2022 - 10.2022
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Verified each completed room against standard plans to maintain consistency.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Communicated with maintenance team on damages to repair.
  • Monitored cleanliness of swimming pool and other common areas.
  • Reported damage or theft of property to management.

Education

High School Diploma -

Celebration High School
Celebration, FL
05.2021

Skills

  • Verbal and Written Communication
  • Lodging Operations Oversight
  • Property Management
  • Facilities Management
  • Client Consultations
  • Work Planning and Prioritization
  • Determining Rates
  • Complaint Resolution
  • Computer Skills
  • Guest Services
  • Group Bookings
  • Public Relations
  • Flexible Schedule
  • Policy and Procedures
  • Decision Making
  • Problem-Solving
  • Interpersonal Relations
  • Collaboration
  • Team Collaboration
  • Fast Learner
  • Public Speaking
  • Outstanding communication skills
  • Complex Problem-Solving
  • Creative and Resourceful
  • Multitasking and OrganizationFluency
  • Teamwork and Collaboration
  • Client Relationships
  • Verbal and written communication
  • Price Negotiation
  • Safety precautions and measures
  • Appointment Scheduling
  • Facility policies and procedures
  • Customer Service
  • Relationship Building
  • Basic accounting
  • Sanitation Procedures
  • Work Prioritization
  • Pet Owner Advisory
  • Effective Communication
  • Animal Observations
  • Time Management
  • Problem-solving aptitude
  • Reliability
  • Honest and Dependable
  • Written Communication
  • Interpersonal Skills
  • Active Listening
  • Customer Communication
  • Team building
  • Inventory Management
  • Analytical Thinking
  • Food Supplement Preparation
  • Problem-solving abilities
  • Professionalism
  • Multitasking
  • Self Motivation
  • Problem Identification
  • Dependable and Responsible
  • Task Prioritization
  • Decision-Making
  • Attention to Detail

Timeline

Disney Transportation

Disney
03.2024 - Current

Cleaning Supervisor

Nikki
02.2022 - 10.2022

Airbnb Host

Central Florida sweet homes
03.2021 - 05.2023

High School Diploma -

Celebration High School

Similar Profiles

CREATE PROFILE
Giovanna De Lima Santos