GIOVANNA EUSEBIO
Miami,FL
Summary
Organized, responsible, hardworking and respectful employee.
Eager to learn more in diverse environments. Look for advancement level opportunities to expand skills and knowledge while facilitating company growth. Flexible worker willing to learn and contribute to the success of the team.
Overview
15
15
years of professional experience
Work History
Housekeeping Supervisor
AC Hotel by Marriott Miami Brickell
Miami, FL
02.2022 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Minibar Attendant
East Miami, Swire Hotels
Miami, FL
01.2017 - 03.2021
- Prioritized and organized tasks to efficiently accomplish service goals.
- Reported food, equipment and liquor shortages to designated personnel.
- Delivered high level of quality service guests.
- Resolved customer complaints to maintain high level of satisfaction.
- Provided excellent service and attention to customers.
- Responsible for replenishment of Mini bar items in rooms, stock and replace missing items, move and clean minibars in accordance with department policies and procedures.
- Knowledge of Point of sale ( POS ) and (BARTECH) systems, inventory software and reporting tools.
Room Attendant/Sales Inspector
East Miami, Swire Hotels
Miami, FL
04.2016 - 12.2016
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Inspected assigned guest rooms in accordance with Company standards to ensure the highest level of cleanliness within the set goal times.
- Inspect the cleaning and servicing of guestrooms assigned area, report any needed repairs or discrepancies of guest rooms.
- Inspect rooms after housekeeping has cleaned them to make sure they are properly cleaned and stocked for hotel guest.
- Clean rooms, bathrooms, kitchens, emptying trash, making beds, dust and occasionally inspect rooms.
Sales Inspector/Mini Bar Attendant
Viceroy Hotels & Resorts
Miami, FL
03.2011 - 04.2016
- Maintained quality control regulations, cleaned/inspected guest rooms and common areas.
- Collaborated with Engineering Department to ensure functionality of guest rooms.
- Assign and inspect guest rooms after being cleaned by the room attendant.
- Open and close housekeeping, inspect rooms, clean room, houseman, laundry, everything that is involved with my department.
- Provide leadership and direction for all housekeeping activities for the hotel to ensure the highest level of cleanliness for guest rooms.
- Inspect guest room to ensure rooms are up to brand standard on cleanliness and completeness, likewise with common area.
- Rotated inventory to reduce waste and optimize freshness.
- Reported food, equipment and liquor shortages to designated personnel.
- Refilled food and drinks.
Public Area Attendant
STANTON SOUTH BEACH HOTEL
Miami Beach, FL
04.2010 - 02.2011
- Interacted warmly, courteously and professionally with guests, patrons and associates and cultivated joyful, inviting atmosphere while performing menial but important tasks with vigor.
- Monitored indoor and outdoor areas proactively for anything out of place or needing attention, kept alert for guests in need of help and practiced exemplary hospitality.
- Maintained hotel public areas sparkling clean, sanitary, secure and inviting to guests, with focus on lobby, restrooms, business center, front desk.
Room Attendant
Ritz Carlton Hotel
Key Biscayne, FL
07.2009 - 02.2010
- Clean guest rooms to include making beds, cleaning restrooms, dusting furniture, dumping the trash and replenishing room items.
- Provided excellent serviced guest rooms daily in accordance with hotel procedures, stocked cart with room supplies, and replaced bed linens.
- Changed bed linens and replaced towels, vacuumed floors and treated carpet for carpet stains.
Education
Some College (No Degree) - Business Administration
FEDERICO VILLARREAL UNIVERSITY
LIMA-PERUSkills
- Optimal Service
- Point of Sale (POS) system operations
- Working well under pressure
- Friendly, positive attitude
- Team Work
- Planning and Organization
- Problem Solver
- Dependable
- Goal Oriented
Timeline
Housekeeping Supervisor
AC Hotel by Marriott Miami Brickell
02.2022 - Current
Minibar Attendant
East Miami, Swire Hotels
01.2017 - 03.2021
Room Attendant/Sales Inspector
East Miami, Swire Hotels
04.2016 - 12.2016
Sales Inspector/Mini Bar Attendant
Viceroy Hotels & Resorts
03.2011 - 04.2016
Public Area Attendant
STANTON SOUTH BEACH HOTEL
04.2010 - 02.2011
Room Attendant
Ritz Carlton Hotel
07.2009 - 02.2010
Some College (No Degree) - Business Administration
FEDERICO VILLARREAL UNIVERSITY
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