GIOVANNA GUERRA
Terrell
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Sales Support Specialist
MarketSource
10.2025 - Current
- Entered and updated data into company databases accurately and efficiently.
- Managed merchant outreach to update contact information and maintain open accounts; collaborated with American Express to implement updates and ensure uninterrupted business operations.
- Navigated and operated multiple internal systems to communicate with multiple parties, update records, and resolve discrepancies.
- Used email as primary communication channel and made outbound calls to resolve issues and confirm account details.
- Proficient at multitasking with dual screens; maintaining strong attention to detail to produce error-free work and thorough documentation.
TREATMENT COORDINATOR
Texas Orthodontics
01.2019 - 02.2024
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Enhanced office productivity by implementing new organizational systems and processes.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient follow-ups.
- Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Experience with CRM Software, 3D scanning/printing and CBCT dental scan.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Coordinated insurance claims processing and documentation for timely submission.
CUSTOMER CARE REPRESENTATIVE
Maximus Call Center
07.2018 - 01.2019
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
SALES ADVOCATE
Cricket Wireless
06.2017 - 05.2018
- Maintained extensive knowledge of products and services to better assist customers in their purchasing decisions.
- Established rapport with clients by effectively communicating key selling points of products or services offered.
- Trained new team members on company procedures, product offerings, and best practices for successful selling techniques.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
KEY HOLDER/ RETAIL ASSISTANT MANAGER
Shoe Show
12.2016 - 06.2017
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
SALES ASSOCIATE/CASHIER
Dollar Tree
05.2016 - 12.2016
- Prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Education
Associate - Psychology
Tyler Junior College
Tyler, TX05.2018
Skills
- Microsoft Office
- Knowledge of dental insurance
- Appointment scheduling
- Attention to detail
- Professionalism
- HIPAA compliance
- Customer service
- Organizational skills
- Time management
- Office administration
- Sales techniques
- Computer and software proficiency
- Data entry
- CRM software
Timeline
Sales Support Specialist
MarketSource
10.2025 - Current
TREATMENT COORDINATOR
Texas Orthodontics
01.2019 - 02.2024
CUSTOMER CARE REPRESENTATIVE
Maximus Call Center
07.2018 - 01.2019
SALES ADVOCATE
Cricket Wireless
06.2017 - 05.2018
KEY HOLDER/ RETAIL ASSISTANT MANAGER
Shoe Show
12.2016 - 06.2017
SALES ASSOCIATE/CASHIER
Dollar Tree
05.2016 - 12.2016
Associate - Psychology
Tyler Junior College