Giovanna Guzman Cordero
Bowie
Summary
Developed skills in patient interaction, administrative tasks, and healthcare coordination in clinical environment. Seeking to transition into new field where these capabilities can be applied effectively. Committed to leveraging strong communication and organizational skills to contribute to new professional setting.
Professional healthcare coordinator prepared for this role with significant experience in patient intake and care coordination. Skilled in detailed patient assessments, managing electronic health records, and ensuring compliance with healthcare regulations. Strong focus on team collaboration, achieving results, and adapting seamlessly to changing needs. Highly reliable and adept at maintaining effective communication with patients, families, and healthcare teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Intake Coordinator
Children's Milestone
03.2022 - Current
- Implemented a standardized documentation system that simplified the case management process while enhancing data accuracy.
- Enhanced patient satisfaction by efficiently coordinating intake processes and ensuring smooth transitions into care.
- Scheduled appointments with network providers and sent precertification letters under direction of nurse case manager and medical adjusters.
- Streamlined the clinical intake process for improved efficiency and reduced wait times for patients.
- Monitored patient satisfaction through feedback surveys, using the results to identify areas for improvement and implement necessary changes.
- Assisted with entering and transcribing medical notes from providers.
- Conducted routine audits of intake documentation to ensure accuracy, completeness, and compliance with regulatory requirements.
- Facilitated ongoing communication between clinical staff, patients, and families throughout the intake process, ensuring all parties remained informed and engaged in the care plan.
- Assisted with insurance verifications to ensure proper coverage for necessary treatments and reduce financial stress on patients.
- Conducted thorough assessments of new patients to determine eligibility for services, ensuring appropriate allocation of resources.
- Optimized appointment scheduling procedures to minimize overlaps or delays in patient care delivery.
- Maintained strict adherence to privacy regulations by securely handling sensitive patient information throughout the intake process.
- Promoted a positive work environment by fostering strong relationships among staff members and facilitating open communication.
- Managed a high volume of intake calls, ensuring timely scheduling of appointments and appropriate follow-up communication.
- Established strong relationships with community partners and referral sources, leading to an increase in referrals received by the clinic over time.
- Identified areas for improvement within the clinical intake process, implementing changes that resulted in increased efficiency without compromising quality of service delivery.
- Provided exceptional customer service to patients, families, and healthcare providers during the intake process, promoting a welcoming atmosphere.
- Balanced incoming load from high-volume telephonic reporting system with great time management and multitasking abilities.
- Maintained accurate and up-to-date client records.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Improved office operations by automating client correspondence, record tracking and data communications.
Order Entry Clerk
Keany Produce Inc.
12.2019 - 03.2020
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Managed high-volume order periods effectively, maintaining accuracy under pressure.
- Reduced order discrepancies by diligently verifying and correcting input data.
- Expedited urgent orders for time-sensitive clients, prioritizing tasks accordingly.
- Liaised between departments to clarify order details and prevent miscommunication errors.
- Developed strong relationships with key accounts, providing personalized service while managing their orders seamlessly from start to finish.
- Ensured compliance with company policies when handling sensitive customer information during the order entry process.
- Streamlined order entry processes by implementing efficient data management techniques.
- Supported team members during peak times, balancing workload within the department efficiently.
- Resolved customer issues with empathy and professionalism, addressing concerns promptly.
- Contributed to a reduction in backorders through careful inventory tracking and proactive communication with warehouse staff.
- Enhanced customer satisfaction with accurate and timely order processing.
- Processed customer orders in line with established policies and procedures.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Input order information into system and updated customer accounts to document and track customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
Delivery Driver
UPS
06.2016 - 12.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Improved delivery accuracy by diligently checking orders before departure.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Contributed to environmental sustainability by following eco-friendly driving practices.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Inspected load security and checked for damages.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Protected people and equipment from hazardous materials by using correct procedures.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Filled out load paperwork and DOT-mandated log books.
Order Entry Clerk
Class Productions Dj Service
10.2013 - 03.2016
- Assisted customers with product and service selections.
- Communicated with customers to answer questions and perform account maintenance.
- Maintained up-to-date knowledge of product offerings to provide accurate information for customers and internal teams.
- Reduced order discrepancies by diligently verifying and correcting input data.
- Developed strong relationships with key accounts, providing personalized service while managing their orders seamlessly from start to finish.
- Ensured compliance with company policies when handling sensitive customer information during the order entry process.
- Streamlined order entry processes by implementing efficient data management techniques.
- Resolved customer issues with empathy and professionalism, addressing concerns promptly.
- Input order information into system and updated customer accounts to document and track customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
- Received and followed pick sheets to gather merchandise for customer orders.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Processed cash payments and credit and debit card transactions.
- Managed high-volume order periods effectively, maintaining accuracy under pressure.
- Expedited urgent orders for time-sensitive clients, prioritizing tasks accordingly.
- Supported team members during peak times, balancing workload within the department efficiently.
- Kept detailed records of all transactions, ensuring accurate documentation for future reference or audits if needed.
- Contributed to a reduction in backorders through careful inventory tracking and proactive communication with warehouse staff.
- Enhanced customer satisfaction with accurate and timely order processing.
- Collaborated with sales and warehouse teams to ensure smooth order fulfillment.
Education
High School Diploma -
Parkdale High School
Riverdale Park, MD06-2009
Skills
- HIPAA compliance
- Clinical documentation
- Insurance verification
- Teamwork and collaboration
- Time management
- Multitasking and organization
- Data entry
- Microsoft office
- Customer service management
Certification
- MD Driver's License
- DOT Medical Examiner's Certificate - Federal Motor Carrier Safety Administration (FMCSA).
Languages
Spanish
Native or Bilingual
Timeline
Clinical Intake Coordinator
Children's Milestone
03.2022 - Current
Order Entry Clerk
Keany Produce Inc.
12.2019 - 03.2020
Delivery Driver
UPS
06.2016 - 12.2019
Order Entry Clerk
Class Productions Dj Service
10.2013 - 03.2016
High School Diploma -
Parkdale High School
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