Giovanna Hernandez-Ramos
San Jose,CA
Summary
Dedicated and caring registered nurse adept in multitasking and critical thinking. Excelled in patient advocacy, ensuring safety and education, while enhancing communication across multidisciplinary teams. Proven track record in medication administration and elevating patient satisfaction, demonstrating a unique blend of technical proficiency and interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Staff Nurse
Kaiser Permanente
Santa Clara, CA
06.2024 - Current
- Managed multiple tasks simultaneously while maintaining quality standards of care.
- Collaborated with interdisciplinary team members to develop plans of care for patients.
- Evaluated the effectiveness of nursing interventions and modified plans as needed.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Demonstrated effective communication skills while interacting with patients, families, physicians and other healthcare staff members.
- Provided direct patient care including wound dressing, administering medication and IV therapy.
Member Outreach Specialist- Outpatient Laboratory
Kaiser Permanente
Santa Clara, CA
05.2016 - 06.2024
- Support the laboratory team in providing safe, efficient, and exceptional customer service for patient care.
- Ensure confidentiality, comfort, and relief for anxious-prone patients and their family members.
- Collaborate with the clinical care team to enhance workflow efficiency, maintain high Member Patient Satisfaction (MPS) score.
- Provide Spanish interpretation support for both patients and staff, ensuring effective communication.
- In emergencies, helped work flow, directed patients, and contacted the necessary resource.
- Observed patient's conditions and reported to satellite team alert, code blue for RN codes to help the patient when needed.
- Helped communication between staff and management, and supported staff and teaching.
Education
Associate in Science - Registered Nursing
De Anza College
Cupertino, CA12.2023
Bachelor of Arts - Psychology
San Jose State University
San Jose, CA08.2015
Associate in Math and Science -
West Valley College
Saratoga, CA05.2013
Skills
- Patient safety, education, advocacy
- Effective communication
- Multitask, attention to detail
- Time management
- Critical thinking, Problem-solving
- Multi-disciplinary approach
- Medication administration, IV therapy
Certification
- California RN Licensure | 95369957 | 12/25
- Advanced Cardiac Life Support (ACLS)
- Basic Life Support(BLS)
- EKG Interpretation Course
- Pediatric Advanced Life Support (PALS)
- Stop the Bleed | Regional Hospital
- NIHSS
- Qualified Bilingual Staff (QBS) II-Spanish | Kaiser Permanente
Volunteer Experience
Fresh Lifelines for Youth (FLY) | Milpitas, CA, 06/2015-09/2016
- Mentored an at-risk youth, ensuring school attendance, court appearances, and orders.
Second Harvest of Silicon Valley | San Jose, CA, 08/2022-09/2023
- Contribute to food packaging and distribution for families in need.
Leadership Experience
*Student Nursing Organization (SNO) Gear Representative
De Anza College | 04/2022-12/2023
Organized and managed orders for nursing gear, fundraising for the nursing department.
*Chicano Commencement Organization, Graduation Committee
San José State University | 04/2014-06/2015
Collaborated with fellow members and vendors to execute the commencement event. Completed 160 hours of volunteer work with various organizations.
References
References available upon request.
Timeline
Staff Nurse
Kaiser Permanente
06.2024 - Current
Member Outreach Specialist- Outpatient Laboratory
Kaiser Permanente
05.2016 - 06.2024
Associate in Science - Registered Nursing
De Anza College
Bachelor of Arts - Psychology
San Jose State University
Associate in Math and Science -
West Valley College
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