Giovanna Hinkle
North Canton,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Client Care Specialist
Gateway Services INC
Grafton, OH
01.2021 - Current
- Answered customer questions via telephone, email and live chat services.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Finalized sales, processed payments and scheduled deliveries.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Received and sorted mail, prepared packages for delivery and scanned documents.
Lead Store Associate
Aldi
Massillon, OH
03.2019 - 01.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Used POS system to process sales, returns, online orders and gift card activations.
- Logged reports, expenses, receipts and sales documents into digital database.
Caseless Robot Operator
Superior Dairy
Canton, OH
01.2017 - 02.2019
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Inspected finished products for quality and adherence to customer specifications.
- Inspected products and machines to maintain quality and efficiency.
- Performed general equipment maintenance and repair to minimize downtime.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Education
High School Diploma -
Washington High School
Massillon, OH05.2005
Skills
- Loyalty Programs
- Information Updates
- Information Assistance
- Customer Loyalty
- Client Care
- HIPAA Regulations
- Office Supplies and Inventory
- Client Satisfaction
- Microsoft Excel
- Microsoft PowerPoint
- Accounts Payable and Accounts Receivable
Timeline
Client Care Specialist
Gateway Services INC
01.2021 - Current
Lead Store Associate
Aldi
03.2019 - 01.2021
Caseless Robot Operator
Superior Dairy
01.2017 - 02.2019
High School Diploma -
Washington High School
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