Summary
Overview
Work History
Education
Skills
Timeline
Generic

Giovanna Hinkle

North Canton,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Client Care Specialist

Gateway Services INC
Grafton, OH
01.2021 - Current
  • Answered customer questions via telephone, email and live chat services.
  • Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
  • Interacted with team members across departments to research and resolve customer issues.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Finalized sales, processed payments and scheduled deliveries.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Executed billing tasks and recorded information in company databases.
  • Managed invoicing and payment processing operations.
  • Handled account payments and provided information regarding outstanding balances.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Received and sorted mail, prepared packages for delivery and scanned documents.

Lead Store Associate

Aldi
Massillon, OH
03.2019 - 01.2021
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Logged reports, expenses, receipts and sales documents into digital database.

Caseless Robot Operator

Superior Dairy
Canton, OH
01.2017 - 02.2019
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Inspected finished products for quality and adherence to customer specifications.
  • Inspected products and machines to maintain quality and efficiency.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Education

High School Diploma -

Washington High School
Massillon, OH
05.2005

Skills

  • Loyalty Programs
  • Information Updates
  • Information Assistance
  • Customer Loyalty
  • Client Care
  • HIPAA Regulations
  • Office Supplies and Inventory
  • Client Satisfaction
  • Microsoft Excel
  • Microsoft PowerPoint
  • Accounts Payable and Accounts Receivable

Timeline

Client Care Specialist

Gateway Services INC
01.2021 - Current

Lead Store Associate

Aldi
03.2019 - 01.2021

Caseless Robot Operator

Superior Dairy
01.2017 - 02.2019

High School Diploma -

Washington High School

Similar Profiles

CREATE PROFILE
Giovanna Hinkle