Giovanna Perioto Hoffmannbeck

• Ensures that guests receive prompt, friendly and personal services

• Greets guests with welcome baskets, suggestively sells food and beverage items by possessing knowledge of menu items

• Provides the guest with information regarding TapTu Pay and shares relevant information regarding weather conditions

• Ensures orders are taken and placed accurately, assists the food runners with food deliveries, provides condiments, fulfills and replenishes drinks and/or food items

• Maintains positive guest satisfaction by closely monitoring the cabanas and/or premium seating areas, answers questions, accommodates special requests and properly closes out checks

• Assisted with inventory and cabana set-up each day before opening.
• Welcomed guests to pool and resort by providing friendly, memorable service.
• Responded to and resolved guest complaints in alignment with established procedures.
• Worked closely with VIP services and beverage team to promote high level of service.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Advised guests about available products and services to meet individual needs.
• Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.