Giovanna Hope
Castroville ,TX
Summary
Resourceful and adaptable employee with just over 5 years of experience in scheduling, staff training, and protocol development. Meticulous team builder with expertise in employee engagement, customer relationship management, time management and conflict resolution. Insightful and productive team leader with active communication skills and flexible approach to resolving daily tasks.
Overview
7
7
years of professional experience
Work History
Food Service Manager
Medina Valley ISD
Castroville, TX
07.2021 - 02.2025
- Reconciles daily transactions, balances cash registers and deposits daily deposit earnings to campus secretary.
- Resolved customer complaints promptly in a professional manner.
- Reconciles meal counts at the end of day to ensure all reimbursable meals are accounted for.
- Maintained records of food inventory, supplies, and equipment.
- Assigned tasks and monitored progress of all kitchen personnel.
- Coordinates maintenance and repair of food service equipment.
- Supervised staff preparing and serving 1000+ meals per day.
People Department Leader
McDonalds
Castroville, Texas
07.2018 - 05.2021
- Interviewed applicants, and was in charge of the hiring process, as well as making sure new hires are properly trained.
- Mentored new employees on customer service, money handling and efficient strategies to maximize performance, productivity and team success.
- Created crew schedules which consisted of 30 employees weekly for a total of 3 plus years.
- Managed day-to-day operations, including supervision and assignment delegation, cash reconciliation.
- Reviewed customer comments and used feedback to develop continuous improvement initiatives.
- Created daily mid day, and night deposits which consisted of all cash registers profit money used for that time period of the day, and delivered deposit to bank daily.
Education
Serve Safe Food Handlers Certificate
07-2021
High School Diploma -
Medina Valley High School
Castroville, TX07.2018
Skills
- Self motivating
- Efficient communicator
- Meticulous attention to detail
- Deadline-oriented
- Sociability
College Credits
- Government (.50)
- Economics (.50)
- US History (1.00)
- English Writing (1.00)
- English Comprehension (1.00)
Timeline
Food Service Manager
Medina Valley ISD
07.2021 - 02.2025
People Department Leader
McDonalds
07.2018 - 05.2021
Serve Safe Food Handlers Certificate
High School Diploma -
Medina Valley High School