Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Giovanna Jean-Pierre

Tampa,FL

Summary

Seasoned assistant property manager with 12 years of diverse experience in property management, customer service, and administrative support. Proven track record in tenant relations, lease administration, and property maintenance coordination. Seeking to leverage customer engagement skills and operational expertise in a dynamic assistant property manager role. Property management professional prepared to deliver exceptional service and results. Brings valuable experience in managing property operations, tenant interactions, and lease negotiations. Highly collaborative and adaptable, known for effective teamwork and achieving goals. Proficient in property maintenance coordination and tenant communication.

Overview

7
7
years of professional experience

Work History

Assistant Property Manager

ZRS Management
02.2025 - Current
  • Handled a high volume of inbound and outbound calls, providing responsive, solutions-focused support to residents — similar to interacting with patients, providers, and insurance representatives.
  • Collaborated with stakeholders (e.g., residents, vendors, managers) to resolve issues efficiently, often before escalation — demonstrating strong communication and problem-solving skills under pressure.
  • Regularly reviewed and verified financial and personal documentation to ensure compliance with eligibility criteria, similar to verifying patient benefits or insurance coverage.
  • Collected and reviewed detailed information (income verification, billing, lease documents) to ensure accuracy in records and approvals, akin to gathering healthcare case details and following payer policies.
  • Audited move-in documentation and resident accounts to ensure all billing and charges were properly documented and entered into the system (OneSite) — comparable to updating case management systems with benefits data.
  • Generated monthly reports and worked within a budget to submit approvals, mirroring the documentation and review processes required for healthcare claims or prior authorizations.
  • Took initiative to contact residents regarding missing or incomplete documents — directly transferable to calling facilities or doctor's offices to obtain missing healthcare information.
  • Assisted with managing urgent service requests and escalations — showcasing the ability to remain composed and helpful in fast-paced, high-stress call environments.
  • Maintained detailed documentation for each case, tracking all updates, communication, and required follow-up actions — reflecting the same diligence needed for benefits investigation and case tracking in healthcare.

Assistant Property Manager

Bridge Property Management
07.2024 - 02.2025
  • Managed payment processing and account reconciliation (Yardi Voyager & CRM) with a high degree of accuracy — directly transferable to verifying insurance benefits, tracking copays, and managing patient billing information.
  • Delivered exceptional customer service through high-volume phone and in-person interactions, addressing concerns, answering questions, and providing clear guidance — mirroring provider and patient communication in a healthcare setting.
  • Assisted with application processing and documentation review, ensuring eligibility and compliance — comparable to reviewing patient cases for benefits verification and prior authorization requirements.
  • Maintained organized and accurate records for each resident account, similar to maintaining case files in healthcare systems and ensuring all data is complete.
  • Proactively followed up with individuals to obtain missing information and resolve outstanding issues — directly aligned with calling hospitals, doctor’s offices, or insurance companies to complete benefit investigations.
  • Coordinated and organized community engagement events to foster trust and positive relationships — demonstrating strong relationship-building skills that support collaboration with healthcare providers, payers, and patients.

Assistant Property Manager

Range Water
11.2022 - 03.2024


  • Handled a high volume of inbound and outbound calls, providing responsive, solutions-focused support to residents — similar to interacting with patients, providers, and insurance representatives.
  • Collaborated with stakeholders (e.g., residents, vendors, managers) to resolve issues efficiently, often before escalation — demonstrating strong communication and problem-solving skills under pressure.
  • Regularly reviewed and verified financial and personal documentation to ensure compliance with eligibility criteria, similar to verifying patient benefits or insurance coverage.
  • Collected and reviewed detailed information (income verification, billing, lease documents) to ensure accuracy in records and approvals, akin to gathering healthcare case details and following payer policies.
  • Audited move-in documentation and resident accounts to ensure all billing and charges were properly documented and entered into the system (OneSite) — comparable to updating case management systems with benefits data.
  • Generated monthly reports and worked within a budget to submit approvals, mirroring the documentation and review processes required for healthcare claims or prior authorizations.
  • Took initiative to contact residents regarding missing or incomplete documents — directly transferable to calling facilities or doctor's offices to obtain missing healthcare information.
  • Assisted with managing urgent service requests and escalations — showcasing the ability to remain composed and helpful in fast-paced, high-stress call environments.
  • Maintained detailed documentation for each case, tracking all updates, communication, and required follow-up actions — reflecting the same diligence needed for benefits investigation and case tracking in healthcare.

Marketing Representative

Rangewater
06.2022 - 11.2022
  • Executes the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals. (Lease up of 80 Homes.)

Trusted Referee

ID.me
06.2021 - 06.2022
  • Assist customers in resolving issues related to identity fraud and securing unemployment payments, ensuring timely and efficient support through multiple channels including telephone, email, and live chat.
  • Monitor member bank accounts for suspicious activities across a broad network of financial institutions, maintaining vigilance against fraudulent transactions.
  • Provide guidance and assistance to customers regarding the protection of their personal data within financial institutions, addressing inquiries and concerns about account security.
  • Support members with monitoring financial accounts linked to loans and debt collections, ensuring compliance and addressing related questions and concerns.

Dispatcher/Call Handler

ThyssenKrupp Elevator Corp/ZenTech
02.2020 - 12.2020
  • Fielded incoming customer inquiries, ensuring accurate account identification and verification of service obligations, including the management of special instructions and over-time approvals.
  • Generated and efficiently routed service requests, maintaining clear communication with customers regarding request status.
  • Assigned maintenance tasks to technicians using Servigistics, monitored ticket progress, and achieved timely acceptance and resolution of service issues.

HR Representative

Quest Diagnostics
12.2019 - 02.2020
  • Addressed Tier 1 employee inquiries related to benefits, policies, and procedures, ensuring accurate and timely responses while adhering to established protocols.
  • Managed and documented all interactions with employees, escalating complex issues to the appropriate channels for resolution.
  • Maintained high standards of service within a busy call center environment by efficiently evaluating and responding to a broad range of employee communications, including phone calls, faxes, and emails.

Customer Service Representative

Essilor of America, Inc.
06.2019 - 10.2019
  • Streamlined workflow and effectively managed scheduling to guarantee job completion and fulfillment of customer requirements within specified timeframes.
  • Delivered high-quality customer service by proficiently handling inquiries, processing orders, and resolving intricate issues, while proposing process enhancements to management.

Pharmacy and Web Support

Humana
11.2018 - 03.2019
  • Documented and responded to member inquiries, ensuring detailed records of interactions, transactions, and comments while adhering to established service quality standards and timelines.
  • Managed and escalated customer complaints within defined operational parameters, facilitating resolutions in collaboration with supervisory guidance and organizational policies.

Education

Diploma -

Howard W. Blake High School
Tampa, FL

Skills

  • Administrative support
  • Property tours and inspections
  • Telephone and email etiquette
  • Tenant issue resolution
  • Payment processing
  • Property management
  • Records and database administration
  • Payment collection
  • Client Relations
  • Lease renewals
  • Exceptional oral and written communication skills
  • Staff management
  • Eviction procedures
  • Occupancy management
  • Vendor management
  • Multi-family property management
  • Marketing and advertising

Languages

Spanish

Accomplishments

  • Achieved and maintained a 95%+ occupancy rate across multiple properties through effective tenant retention strategies and timely leasing efforts.
  • Led the process of stabilizing two properties by achieving full occupancy, followed by successful sales transactions.

Timeline

Assistant Property Manager

ZRS Management
02.2025 - Current

Assistant Property Manager

Bridge Property Management
07.2024 - 02.2025

Assistant Property Manager

Range Water
11.2022 - 03.2024

Marketing Representative

Rangewater
06.2022 - 11.2022

Trusted Referee

ID.me
06.2021 - 06.2022

Dispatcher/Call Handler

ThyssenKrupp Elevator Corp/ZenTech
02.2020 - 12.2020

HR Representative

Quest Diagnostics
12.2019 - 02.2020

Customer Service Representative

Essilor of America, Inc.
06.2019 - 10.2019

Pharmacy and Web Support

Humana
11.2018 - 03.2019

Diploma -

Howard W. Blake High School

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