GIOVANNA JOUBERT
Hollywood,FL
Summary
An emotionally intelligent and energetic go-getter with exceptional skills in planning, communication and efficiency. Recognized for leadership, creativity, empathy, resilience, seeing the bigger picture, and sensitivity to cultures, with a demonstrated history and triumphant journey in starting a successful cash-based mental health clinic together with Dr. Silverstone based on client acquisition skills, willingness to take risks, and setting up and re-creating protocols around different systems and approaches.
Overview
8
8
years of professional experience
Work History
Cinic Manager Rewired Ketamine
Dr. Jacob Silverstone
Avenura, FL
01.2024 - Current
- Collaborated with marketing teams to develop strategies for increasing visibility on search engines.
- Managed lead tracking system updates on a regular basis.
- Utilized data analysis techniques to identify trends in customer behavior.
- Organized product demonstrations for potential customers.
- Coordinated with other departments such as marketing, operations, and finance to ensure successful completion of projects.
- Monitored customer feedback to improve lead generation processes.
- Identified potential new markets for lead generation activities.
- Collaborated with the sales team to develop effective strategies for closing deals.
- Created customer databases for tracking leads and maintaining contact information.
- Proposed innovative ideas to enhance lead generation campaigns.
- Maintained accurate records of all leads generated, tracked progress and reported results.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Trip sitter
- Assistant to any additional administrative needs of Dr. Silverstone
- Developed and maintained strong relationships with clients and outside companies to ensure satisfaction and loyalty.
- Developed strategies to attract new customers while retaining existing ones.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Achieved client and partnerships loyalty through quality, productivity, service and proactive management.
Owner & Therapeutic Circle Facilitator
FREE TO BE ME WOMEN'S CIRCLE
Hollywood, FL
01.2022 - Current
- Markets, coordinates, plans and facilitates a trauma experienced women's circle while having a solid understanding of and sensitivity to the experience of the group.
Property Manager
LOWKL
Fort Lauderdale
09.2022 - 05.2024
- Timely update and review daily, weekly and monthly, protocols, documents and systems like: Refund reports, financial reports, pre check-in welcome letters, inventory, communication forums, floor plans, inspection updates, AirBnb listing
- Manage and coordinate with the onsite and offsite housekeeping, maintenance, construction and back office team
- Oversee and contribute to the renovation and redecoration of units
- Providing customer service both on and off site
- Manage stock.
Virtual Assistant & Office Coordinator
GREEN CONSTRUCTION SOLUTIONS
Portland, OR
03.2021 - 04.2022
- Preparing correspondence, making follow-up calls while coordinating office events, such as meetings, conferences and promotional activities.
KLM SPL/PH Gate agent
KLM ROYAL DUTCH AIRLINES
Amsterdam, The Netherlands
01.2017 - 08.2019
- Handling flights, assisting passengers, coordinating with flight deck, managing gate team and handling complaints.
Education
Course - Neurobiology of Every Day Life
The University of Chicago
Chicago, IL12-2023
Training Certification - Trauma Informed Coaching
The Centre For Healing
Online11-2023
Training Certification - Psychology in The Workfield
NTI The Netherlands
Amsterdam03.2019
Associate of Arts - Aviation Services
Albeda College
Rotterdam, The Netherlands08-2017
Skills
- Microsoft Office
- Google Docs
- CODECO
- ALTEA
- Cloudbeds
- Splice
- Akia
- Mondaycom
- DrChrono
- ChatGPT
- Callrail
Languages
English
Native/ Bilingual
Dutch
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Cinic Manager Rewired Ketamine
Dr. Jacob Silverstone
01.2024 - Current
Property Manager
LOWKL
09.2022 - 05.2024
Owner & Therapeutic Circle Facilitator
FREE TO BE ME WOMEN'S CIRCLE
01.2022 - Current
Virtual Assistant & Office Coordinator
GREEN CONSTRUCTION SOLUTIONS
03.2021 - 04.2022
KLM SPL/PH Gate agent
KLM ROYAL DUTCH AIRLINES
01.2017 - 08.2019
Course - Neurobiology of Every Day Life
The University of Chicago
Training Certification - Trauma Informed Coaching
The Centre For Healing
Training Certification - Psychology in The Workfield
NTI The Netherlands
Associate of Arts - Aviation Services
Albeda College
Similar Profiles
Mharlhon PenaMharlhon Pena
Undergraduate Research Associate at Dr. Jacob WengerUndergraduate Research Associate at Dr. Jacob Wenger
LONDA PUGLIESELONDA PUGLIESE
Front Desk Medical Receptionist at Dr. Jacob and AssociatesFront Desk Medical Receptionist at Dr. Jacob and Associates
JENNIFER SMITHJENNIFER SMITH
Lead Registered Dental Assistant at Dr .Jacob GrapevineLead Registered Dental Assistant at Dr .Jacob Grapevine
SOPHIA DEVEAUXSOPHIA DEVEAUX
Procurement & Sourcing Manager at Lighthouse Group of CompaniesProcurement & Sourcing Manager at Lighthouse Group of Companies
Maxim MelentevMaxim Melentev
Cabinet Maker at Self EmployedCabinet Maker at Self Employed