VITIA VELAZQUEZ
Manhattan,Illinois
Summary
Experience manager with a proven track record of leadership and success in the fast food and hospitality industries. Skilled in 10+years in customer service, team management and business development, seeking to leverage expertise with new challenges with in a dynamic work environment.Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
9
9
years of professional experience
19
19
years of post-secondary education
1
1
Language
Work History
BDC REPRESENTATIVE
CURRIE BUICK GMC
01.2024 - Current
- Managed Inbound and Outbound inquires to generate leads and convert them in to sales
- Implemented customer relationship management strategies to enhance client retention and drive revenue growth
- Utilized CRM to track performance metrics and optimize business development strategies and customer follow-up
- Increased lead conversations rates by implementing targeted marketing strategies
- Collaborated with sales team to improve customer satisfaction and retention and appointment setting
- Demonstrated ability to multitask efficiency, prioritize, meet tight deadlines and team settings.
SERVER
JALAPEÑOS MEXICAN RESTAURANT
01.2019 - Current
- Provided exceptional customer service to ensure a positive dining experience for guest
- Manage a high volume of tables while maintaining quality and efficiency
- Up sold many items are promoted specials to increase sales in revenue
- Collaborated with kitchen staff to ensure timely and accurate food delivery
- Resolved customer complaints and issues in a professional, timely manner
- Maintain a clean and organized work environment to uphold health and safety standards
- Skilled and effectively communication with both customers and colleagues, and insured smooth operations and seamless dining experiences.
DEPARTMENT MANAGER
MCDONALD'S
01.2015 - 01.2019
- Led a team of employees to deliver high-quality services and uphold company standards
- Supervised a team of 15 employees, providing guidance and support to ensure productivity and quality standards were met
- Developed and implemented strategies to improve departmental efficiency, resulting in a 20% performance increase
- Managed inventory, scheduling, and daily operations to ensure, smooth workflow
- Collaborated with cross-functional teams to streamline processes and enhance communication between departments
- Implemented training programs to improve employee performances, and customer satisfaction.
Education
HIGH SCHOOL DIPLOMA -
BLOOM HIGH SCHOOL
Chicago Heights, IL 08.2006 - 08.2024
ASSOCIATES DEGREE - Accounting
PENN FOSTER COLLEGE
Scottsdale, AZ 02.2023 - Current
Skills
Problem-solving abilities
Ability to work well under pressure and in a fast-paced environment
Strong communication skills
Computer proficiency
Leadership experience
People skills
Problem-solving abilities
Timeline
BDC REPRESENTATIVE
CURRIE BUICK GMC
01.2024 - Current
ASSOCIATES DEGREE - Accounting
PENN FOSTER COLLEGE
02.2023 - Current
SERVER
JALAPEÑOS MEXICAN RESTAURANT
01.2019 - Current
DEPARTMENT MANAGER
MCDONALD'S
01.2015 - 01.2019
HIGH SCHOOL DIPLOMA -
BLOOM HIGH SCHOOL
08.2006 - 08.2024