Giovanna Milewski
Moscow,PA
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations. At Old Navy, excelled in team collaboration and conflict resolution, significantly improving store environment. Skilled in customer service and time management, adept at addressing complex problems with patience and empathy. Committed to maintaining professionalism and attention to detail, driving positive outcomes and repeat business. Personable and organized, with passion for delivering exceptional service and attention to detail. Knowledge of food safety standards and customer service techniques, coupled with skills in time management and teamwork. Dedicated to creating memorable dining experiences and contributing to seamless and enjoyable event.
Overview
2
2
years of professional experience
Work History
Catering Assistant
Aramark
09.2023 - Current
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
- Managed inventory to prevent shortages and eliminate waste, contributing to cost control.
Sales Associate
Old Navy
10.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Cashier
Joe's Kwik Mart
06.2024 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Bachelor of Science - Nursing
West Chester University of Pennsylvania
West Chester, PA05-2027
High School Diploma -
North Pocono High School
Moscow, PA06-2023
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Cleaning and sanitizing
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Attention to detail
- Conflict resolution
- Complex Problem-solving
Elected Treasurer of Student Nurses Association of Pennsylvania (SNAP) for West Chester University
Manages the budgets, spreadsheets, dues, etc. for West Chester University's SNAP chapter. By being apart of the executive board, I have been given the privilege to connect with the future Nursing alumni from WCU. I have also been able to connect to volunteers and nursing staff at West Chester thanks to this position.
Timeline
Cashier
Joe's Kwik Mart
06.2024 - Current
Catering Assistant
Aramark
09.2023 - Current
Sales Associate
Old Navy
10.2022 - 07.2023
Bachelor of Science - Nursing
West Chester University of Pennsylvania
High School Diploma -
North Pocono High School
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