Hi, I’m
Giovanna Morais
Boston,MA
Summary
Driven professional with a proven track record at Tech 2 Future Corporation, enhancing customer satisfaction through precise appointment scheduling and effective conflict resolution. Skilled in office management and team collaboration. I am now studying to get a bachelor's is Biology and hopefully make it to med school. I excel by proactively rescheduling, and maintaining high confidentiality standards. I have demonstrated adaptability and problem-solving skills, contributing to seamless operations and positive client relationships.
Overview
2
years of professional experience
1
Certification
Work History
Tech 2 Future Corporation
online scheduling assistant
02.2021 - 07.2023
Job overview
- Increased customer satisfaction with consistent follow-up calls to confirm appointments and address concerns promptly.
- Maintained positive client relationships through prompt communications and effective conflict resolution strategies.
- Facilitated smooth daily operations by maintaining accurate records of employee schedules and availability.
- Championed company values in all interactions, fostering a culture of collaboration, respect, and accountability among team members.
- Reduced scheduling conflicts by closely monitoring deadlines and proactively rescheduling appointments as needed.
- Collaborated with cross-functional teams to create comprehensive schedules that met project timelines and budget constraints.
- Supported executive staff, coordinating travel arrangements, booking conferences, and managing calendars.
Education
Massachusetts College of Pharmacy And Health SciencesBoston, MA
Bachelor of Science from Medical And Molecular Biology
05.2028
University Overview
- Scholarship Recipient MCPHS $15.000/per year scholarship
- Scholarship Recipient $5.000 one-year housing scholarship
Florida Preparatory AcademyMelbourne, FL
High School Diploma
05.2024
University Overview
- Awarded Dean's Award
- Honor Roll 1st semester 2022, 2nd semester 2023, 1st semester 2023, 2nd semester 2024
- Elected to Elected Position for Treasure of Student Government 2023/2024
- Elected Captain of Cheerleading team
- Scholarship Recipient FPA merit scholarship
- Completed AP course in Calculus
- Completed AP course in Literature
Skills
- Maintaining confidentiality
- Office Management
- Deadline Management
- Appointment Scheduling
- Project Planning
- Calendar Management
- Travel Arrangements
- Problem-Solving
- Attention to Detail
- Time management skills
- Effective Multitasking
- Critical Thinking
- Documentation skills
- Deadline-oriented
Certification
- CPR/AED Certification
- First Aid Certification
Languages
Portuguese
Native or Bilingual
English
Full Professional
Timeline
online scheduling assistant
Tech 2 Future Corporation
02.2021 - 07.2023
Massachusetts College of Pharmacy And Health Sciences
Bachelor of Science from Medical And Molecular Biology
Florida Preparatory Academy
High School Diploma
- CPR/AED Certification
- First Aid Certification
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