GIOVANNA OGANES
Orlando,FL
Summary
Pursue a position where I can grow and offer my knowledge to help the company achieve its goals. Trustworthy, skilled in working in customer-focused work environments. Offering strong knowledge of products and services, dependable and punctual. Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
12
12
years of professional experience
Work History
Teller
TRUIST
Orlando, USA
10.2018 - Current
- Cash Handling.
- Balancing Cash Box/Vaults.
- Vault backup custodian.
- Check cashing/verification.
- Fraud Monitoring.
- Received and counted daily inventories of cash, drafts and checks.
Reservations/Administration
Caribe Royale Hotel
Orlando, USA
12.2012 - 10.2018
- Oversee daily reports, answering phones, making reservations for leisure guest and convention groups.
- Verify all guests' information is up to date, document any changes, and complete all guest requests.
- Responsible for processing online payments and no shows.
- Responding to emails as well as third party extranets.
Cashier, Sales Associate
Sephora
Lake Buena Vista, USA
04.2016 - 09.2016
- Getting clients to sign up for the Beauty Insider rewards card.
- Letting clients know about promotions currently happening in store with certain brands.
- Processing cash and credit card payments as well as Disney's Magic Bands.
- Providing mini makeovers to clients and giving out product samples.
Education
High School -
Cypress Creek High School
Orlando, FL01.2009
Some College (No Degree) -
Valencia College
Orlando, FLSkills
- Signature Verification
- Honest and Ethical
- Resource Estimation
- Transaction Error Identification
- Customer service
- Vault monitoring
- Check Cashing
- Bank Deposits
- Payment Processing
- Cashier's Checks
- Bill Payment Receipt
- Data Entry
- Vault management
- Cash handling
- Fraud monitoring
Languages
Spanish, Native or Bilingual
Timeline
Teller
TRUIST
10.2018 - Current
Cashier, Sales Associate
Sephora
04.2016 - 09.2016
Reservations/Administration
Caribe Royale Hotel
12.2012 - 10.2018
High School -
Cypress Creek High School
Some College (No Degree) -
Valencia College
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