Giovanna Penaloza

• Utilized strong multitasking skills to manage tasks, ensuring timely completion of each assignment.
• Bilingual fluent in both languages.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Provided quality clerical support through data entry, document management, email correspondence, overseeing operation of office equipment, Microsoft word, also have some experience with excel & power point
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Trained new clerks on company procedures and software tools effectively for their integration to the team.
• Always kept office organization with regular maintenance of files, records, and supplies inventory.
• Maintained a professional atmosphere within the office setting through effective communication skills
• Maintained confidentiality of sensitive information, strictly to privacy policies.
• Enhanced team morale, organizing staff events and fostering positive work environment.
• Optimized office space usage, arranging workstations to maximize productivity.
• Processed weekly payroll for staff, ensuring timely and accurate salary distribution.

Greet Visitors entering and exiting the facility

Complete forms according company procedures

Answer telephones or direct them to the appropriate person according to their needs.

Take messages written or verbally

Operate office equipment such as scanning, copying, printing or faxing.