Giovanna Puertas
Winter Garden
Summary
Dedicated and hardworking employee with a strong focus on customer service, multitasking, and time management. Excels at taking on new challenges and providing team support to build strong customer relationships. Recognized for persuasive and friendly communication, consistently surpassing performance standards and sales targets. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Seeking entry-level opportunities to expand skills and contribute to company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
MacroBaby
02.2023 - 02.2025
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
Receptionist
MedStation Clinic DrPhillips
09.2022 - 12.2022
- Served visitors by greeting, welcoming and directing to appropriate personnel and answered calls and emails daily.
- Scheduled appointments and maintained and updated appointment calendars.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Server
14 Bis Pizzeria
06.2021 - 07.2021
- Greeted customers, explained menu options, recommended specials to increase profits, and took orders for food and beverages.
- Collected dirty dishes and glasses from tables, cleaned tables and chairs, arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
High School Diploma -
Olympia High School
Orlando, FL05.2022
Certificate Of Completion - Lodging Operations
Orange Technical College
Orlando, FL05.2022
Skills
- Business Operations Understanding
- Team Player
- Sales expertise
- Excellent communication skills
- Exceptional customer service
- Multitasking and organization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
Certification
- 600 Hour Hospitality Management Program Front Office and Guest Services Training 2021-2022
- Leadership and Supervisory Training 2021-2022
- AHLA, Safe Staff Food Safety
Timeline
Sales Associate
MacroBaby
02.2023 - 02.2025
Receptionist
MedStation Clinic DrPhillips
09.2022 - 12.2022
Server
14 Bis Pizzeria
06.2021 - 07.2021
High School Diploma -
Olympia High School
Certificate Of Completion - Lodging Operations
Orange Technical College
Similar Profiles
Thayze SantosThayze Santos
Sales Associate at MacroBabySales Associate at MacroBaby
Maria Clara MarsillacMaria Clara Marsillac
Cashier at MacroBabyCashier at MacroBaby
LaNetra Belser, MPALaNetra Belser, MPA
Owner/Creative Director at B3 Events & Designs, LLCOwner/Creative Director at B3 Events & Designs, LLC
Hanna S. AbughoushHanna S. Abughoush
Registered Nurse - Advanced Cardiac Surgical Unit at AdventHealthRegistered Nurse - Advanced Cardiac Surgical Unit at AdventHealth
Kiana BetancesKiana Betances
Social Media Marketing Intern at OCPSSocial Media Marketing Intern at OCPS