Giovanna Riccardo
Oneida County
UTICA,NY
34
years of professional experience
Experienced professional in client communication, case documentation, and relationship management. Known for staying composed under pressure, handling sensitive situations with empathy, and producing clear, accurate reports.
Work History
Social Services Investigator
1 Month- Reviewed case files and identified relevant facts for investigative follow-up.
- Conducted interviews with witnesses and subjects using standard investigative procedures.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Documented findings and prepared detailed reports.
Social Services Welfare Examiner
1 Year 4 Months- Verified eligibility criteria against county policies and program requirements.
- Processed case files while maintaining organized, confidential documentation.
- Communicated findings clearly to applicants, departments, and external partners.
- Performed client interviews in person or via phone to verify eligibility criteria for benefits.
Assistant Supervisor DMV
15 Years 10 Months- Supervised daily operations, assigning staff tasks and maintaining workflow consistency across county service functions.
- Trained employees on department procedures, safety protocols, and performance expectations.
- Resolved staff and service issues promptly, supporting effective communication between employees and management.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Managed records and documentation for payroll, inventory control and workflow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted the public with filling out the forms needed to process their transactions.
- Assisted the public with correcting their documents that were issued in error by DMV employees.
- Conducted daily reports and Audits, banking transactions and record filing.
Home Health Caregiver
10 Years 11 Months- Provided compassionate personal care, supporting bathing, grooming, dressing, and toileting with dignity and respect.
- Monitored vital signs and condition changes, reporting concerns promptly to nursing and care coordinators.
- Assisted with meal preparation, medication reminders, and hydration to support daily health routines.
- Maintained clean, safe living spaces by completing light housekeeping, laundry, and infection-control practices.
- Supported mobility and transfer needs using safe body mechanics, wheelchairs, and walker assistance.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
Veterinary Technician
4 Years 6 Months- Monitored anesthesia and vital signs during surgical procedures
- Administered medications and injections under veterinary direction
- Collected blood, urine, and tissue samples for diagnostic testing
- Prepared exam rooms, instruments, and treatment areas for procedures
- Assisted veterinarians with examinations, surgeries, and emergency care
- Educated pet owners on post-treatment care and medication instructions
- Maintained accurate medical records and updated patient treatment charts
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Front End Deli & Cashier
12 Years- Processed customer transactions accurately using POS systems and cash drawer procedures.
- Greeted customers promptly and handled orders with courteous, efficient service.
- Managed deli counter payments while maintaining smooth front-end workflow.
- Maintained organized checkout area and supported consistent service during peak periods.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Secretarial - Typing/Shorthand Writing
GED
Skills
Report writing
Client communication
Client relations
Empathy in care
Community outreach
Goal-oriented approach
Relationship management
Composed under pressure
Ethical and honest
Timeline
Social Services Investigator
Oneida County
10.2026 - CurrentRead More
Social Services Welfare Examiner
Oneida County
06.2025 - 10.2026Read More
Assistant Supervisor DMV
Oneida County
08.2009 - 06.2025Read More
Home Health Caregiver
RCIL & Plan It Staffing
07.2009 - 06.2020Read More
Veterinary Technician
Clinica Veterinaria Dr. Fornaciari
08.2004 - 02.2009Read More
Front End Deli & Cashier
Tony's Italian Bakery & Deli
06.1992 - 06.2004Read More
Oneida County Madison BOCES
GED
Read More
Secretaria D'Azienda
Secretarial from Typing/Shorthand Writing
Read More