Giovanna Sanchez Galvez
Dumfries,VA
Summary
Dynamic leader with a proven track record at Youth For Tomorrow, enhancing safety and fostering emotional support among residents. Skilled in team management and interpersonal communication, I excel in creating positive environments and resolving conflicts efficiently. My leadership has significantly contributed to program success, demonstrating a strong ability to meet diverse needs with empathy and strategic decision-making. Organized House Coordinator, known for high productivity and efficient completion of tasks. Excel in leadership, communication, and problem-solving to ensure smooth operations and positive team dynamics.
Overview
6
6
years of professional experience
1
1
Certification
Work History
House Coordinator
Youth For Tomorrow
Bristow, VA
08.2022 - Current
- Conducted regular inspections of premises to ensure safety standards were met
- Provided direct supervision and instruction to a team of residential counselors
- Conducted regular staff meetings, orientations, and trainings for new employees
- Supervision of staff includes oversight responsibilities of the supervisor, such as scheduling, directing, monitoring, and evaluating the individuals' work activities
- It also includes individual development activities such as counseling, mentoring, consulting, instructing, and demonstrating job-related functions
- Regular supervisory contact with individuals is essential in the establishment and maintenance of adequate job performance
- On-call to manage shift coverage when necessary
- House Coordinators are responsible for covering shifts if all other efforts have been exhausted and there is nobody available to cover
- Provide oversight to ensure documentation for the home to remain in compliance with licensing, accreditation, and placing agency requirements
- This includes, but is not limited to, EMAR audits, temperature logs, room searches, house inspections, supervision logs, and fire drill logs
- Create and manage the master employee schedule for the assigned home
- Responsible for scheduling staff in order to maintain the required licensing staff-to-resident ratios
- Orientation, training, and supervision of direct care workers
- Direct and oversee care workers in their duties
- Notify employees of upcoming training and compliance items
- Document contact on the supervision log
- Conduct supervision with regularly assigned staff twice per month, and once a month with relief staff
- Additional supervision may be conducted as needed
- Document and maintain supervision logs
- Provide supervision logs to the Human Resources office annually, with performance evaluations, or upon the transfer of a supervisor or termination of staff
- Conduct group/ house supervision with assigned staff on a monthly basis and maintain meeting minutes
- Provide oversight, collaboration, and teamwork with house staff to ensure the home is free of any health or safety hazards
- This includes, but is not limited to: food disposal, proper food storage, deep cleaning, sanitation logs, work orders for damages and necessary repairs, etc
- Provide oversight, collaboration, and teamwork with house staff to ensure the implementation of social skills, life skills, acculturation, recreation, leisure, psycho-educational groups, etc., as necessary per the home's licensing requirements
- Provide oversight and quality assurance on required documentation in KIPU, including, but not limited to, daily shift notes, behavior reports, serious incident reports, PRTF interventions (if applicable), etc
- Conduct monthly fire drills, and other evacuation drills as needed
- Ensure availability for crisis situations on the YFT campus during off hours, while coordinating with Residential Leadership
- Attend and participate in scheduled House Coordinator meetings
Lead Residential Counselor
Youth For Tomorrow
Bristow, VA
01.2022 - 08.2022
- Actively listened to resident's concerns while demonstrating empathy and understanding at all times
- Assisted residents with laundry and household chores
- Responded to crisis situations quickly to maintain calm and immediately determine the level of assistance needed
- Mediated interpersonal problems between residents
- Communicated with other staff to resolve problems with individual residents
- Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss
- Collaborated with other departments to coordinate services between agencies or organizations working with clients in the residence hall
- Conducted regular rounds to keep residents and areas safe and secure
- Provided appropriate feedback and information to help residents succeed in the program
- Oversee the physical care of YFT residents
- Responsible for the coordinated supervision of the residents, to include but not limited to continued awareness and the ability to give an account of each resident's location upon request
- Confirm the census count received from prior on-duty staff, prior to assuming floor responsibilities
- The census count must agree before the shift's departure
- Maintain shift coverage until the next shift is securely in position
- If House Parents/Coordinators are not on duty, incoming staff will receive a full report, which may take up to 15 minutes past the end of the shift
- Development of acceptable habits and attitudes for YFT residents
- Management of resident behavior
- Assist in setting and meeting the goals and objectives of any required service plan
Residential Counselor
Youth For Tomorrow
Bristow, VA
04.2021 - 01.2022
- Compiled residents' daily activities and quantities of supplies used to prepare reports
- Conducted regular rounds to keep residents and areas safe and secure
- Oversee physical care of YFT residents
- Development of acceptable habits and attitudes for YFT residents
- Management of resident behavior
- Assist in meeting the goals and objectives of any required service plan
- Responsible for guidance and supervision of the residents/children to whom assigned
- Responsible for the coordinated supervision of the residents, to include but not limited to continued awareness and the ability to give an account of each resident's location upon request
- Confirm the census count received from prior on-duty staff, prior to assuming floor responsibilities
- The census count must agree prior to the shift's departure
- Maintain shift coverage until the next shift is securely in position
- If House Parents/Coordinators are not on duty, incoming staff will receive a full report, which may take up to 15 minutes, plus the time after the end of the shift
- Confirm the status and location of assigned residents every 15 minutes, and if assigned to work the overnight shift, every 30 minutes
- Maintain structure and regulations at all times, 24/7
- Completely and accurately document any required forms, particularly the daily log
- This is to be completed prior to the end of the shift
- Perform waiver testing on residents after home visits, AWOL, and as needed, with complete accuracy and compliance
- Attend all training mandated by YFT, and continuously pursue training opportunities to meet the standards set forth
- All duties and responsibilities will support meeting the structured program of care outlined in DBHDS and DSS state standards (DBHDS: 12VAC 35-46-800; DSS: 22 VAC 40-151-720)
- Other duties as assigned by the CEO, Director of Program Services, Director of Residential, or Supervisor
General Merchandise Associate
Target
Dumfries, VA
09.2020 - 04.2021
- Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items
- Educated customers on new products or promotions available in the store
- Demonstrated great teamwork skills with staff members involved in production and transport
- Maintained cleanliness of sales floor and organized backroom stock
- Issued supplies, materials and products to team members based on information from requisitions
- Stamped price tags on merchandise, referring to official price lists
- Set up advertising signs on shelves and counters to attract customers and promote sales
- Ensured that all security policies were followed while handling money at the cash register
- Prepared products by adding tags and readying pallets for restocking
- Provided excellent customer service by greeting shoppers upon arrival and engaging them throughout their shopping experience
Flooring Customer Service Associate
Hilton Miami Dadeland
Kendall, FL
02.2019 - 08.2020
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas
- Trained new hires on products and services, best practices, and protocols to reduce process gaps
- Resolved customer complaints in a professional manner while maintaining excellent customer service standards
- Consulted with customers regarding needs and addressed concerns
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Collaborated with other departments to ensure timely delivery of products to customers
- Recommended improvements in products, service and billing methods to management to prevent future problems
- Greeted customers and provided product information to answer inquiries
- Followed policies and procedures to meet or exceed established performance requirements
Education
Bachelor of Science - Social Work
George Mason University
Fairfax, VA12.2026
Associate of Science - Social Work
Northern Virginia Community College
Manassas, VA12.2024
No Degree - Hospitality And Tourism Management
Le Cordon Blue University
Peru07.2015
Skills
- Scheduling coordination
- Staff evaluations
- Individual and group instruction
- Classroom management understanding
- Experiential learning
- Student engagement and development
- Activities planning
- Positive reinforcement
- Mental health awareness
- Empathy development
- Efficient under pressure
- Interpersonal communication
- Environmental conflict resolution
- Supervision and leadership
- Task prioritization
- Organizational skills
- Decision-making
- Team management
- Problem resolution
- Diversity awareness
- Behavioral management
- Team building
Certification
- Florida Atlantic University: Hospitality and Tourism Management
- AHLE! National Restaurant Association: Hospitality Manager Leadership
- AHLE! National Restaurant Association: Supervisory Skills Builders
Languages
- English, Native or Bilingual
- Spanish, Native or Bilingual
Timeline
House Coordinator
Youth For Tomorrow
08.2022 - Current
Lead Residential Counselor
Youth For Tomorrow
01.2022 - 08.2022
Residential Counselor
Youth For Tomorrow
04.2021 - 01.2022
General Merchandise Associate
Target
09.2020 - 04.2021
Flooring Customer Service Associate
Hilton Miami Dadeland
02.2019 - 08.2020
Bachelor of Science - Social Work
George Mason University
Associate of Science - Social Work
Northern Virginia Community College
No Degree - Hospitality And Tourism Management
Le Cordon Blue University
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