Giovanna Sena
Nashville,TN
Summary
Business administration professional and MBA candidate with experience in international student services, marketing, and administrative operations. Supports cross-cultural student engagement through event coordination, social media content, and clear communication, while managing deadlines, documentation, and daily workflows with strong organization and adaptability.
Overview
1
1
Language
12
12
years of professional experience
Work History
Graduate Assistant – International Student Services
Cumberland University
Nashville, TN
09.2025 - Current
- As a Graduate Assistant at Cumberland University, I work with students from around the world while helping create a welcoming and engaging campus experience. In this role, I coordinate events, create social media content, and collaborate with different departments to support international students throughout their academic journey.
- Some of my key responsibilities include:
- Coordinated orientation programs, workshops, and campus events to enhance international student integration.
- Provided guidance and assisted with administrative processes to ensure smooth transitions for international students.
- Build relationships with students from diverse cultural backgrounds and contribute to an inclusive campus community.
- Created digital content and promotional materials for social media to boost student engagement and community involvement.
- Collaborate with faculty and university departments on campus initiatives and special projects.
- Manage multiple priorities and meet deadlines in a fast-paced environment.
Marketing & Customer Relationship Assistant
Boxter
São Paulo
09.2020 - 01.2023
- Provided customer support through phone, email, WhatsApp, and online platforms, delivering prompt and effective communication to resolve inquiries.
- Managed company's social media platforms and website, enhancing online engagement and brand visibility.
- Coordinated internal and external events, collaborating with vendors to ensure seamless logistics and successful execution.
- Collaborated across departments to ensure efficient workflows and high-quality customer service.
- Organized meetings, maintained company documentation, and supported daily administrative operations.
- Coordinated office logistics, including office supply purchasing and courier services.
- Prepared quotations and communicated with suppliers to support purchasing and operational activities.
Administrative Assistant
Administradora IMB
São Paulo
07.2018 - 09.2020
- Maintained accurate administrative records and supported daily office operations.
- Supported accounts payable and accounts receivable processes, ensuring accurate and timely recordkeeping.
- Processed expense entries and managed documentation within the company's financial system.
- Compiled financial reports and organized payment records for easy access and review.
- Performed bank reconciliations and monitored financial transactions.
- Partnered with finance team to streamline workflow and uphold compliance with internal procedures.
Sales And Marketing Intern
Bela Norte Comercio De Cosméticos
São Paulo
09.2017 - 04.2018
- As a Sales & Marketing Intern, I supported the commercial team across multiple sales channels, including the company website, phone support, in-store customer service, and online marketplaces such as Mercado Livre and Americanas.
- Supported the sales team throughout the customer journey, from initial inquiries to post-sale follow-up.
- Assisted sales team by executing key tasks that contributed to sales objectives.
- Collaborated with commercial team to enhance customer experience and streamline daily sales operations.
- Assisted customers through multiple communication channels, including phone, email, and online platforms.
- Responded to customer inquiries and resolved issues through Reclame Aqui, helping maintain customer satisfaction and the company's reputation.
- Acquired practical skills in customer service, sales support, and e-commerce operations.
Administrative & Logistics Apprentice
PepsiCo
São Paulo
03.2015 - 03.2016
- As a Logistics Apprentice at PepsiCo, I supported the logistics department's daily administrative and operational activities while building a strong foundation in business operations and corporate processes.
- Streamlined administrative and logistics operations to improve department efficiency.
- Coordinated with team members to optimize workflows and support daily operations.
- Updated spreadsheets and reports to ensure accurate operational data.
- Assisted with office supply purchasing and inventory requests.
- Organized company records systematically to improve accessibility for team members.
Education
Executive Master of Business Administration - Business Administration and Management, General
Cumberland University
Lebanon, TN12-2026
Bachelor's Degree - Business Administration and Management, General
Universidade Paulista
Brazil12-2020
Skills
- Cultural Event Coordination
- Social Media Management
- Client relationship management
- Cross-cultural communication
- Intercultural engagement
- Project management
- Strategic Planning
- Administrative Support
Personal Information
Title: MBA Candidate at Cumberland University | Business Administration | Operations & Project Coordination | Marketing & Communications
Languages
Tennessee language Center, Ensino de Inglês como Segundo Idioma (August 2023 - October 2023)
Languages
Portuguese
Native/ Bilingual
Timeline
Graduate Assistant – International Student Services
Cumberland University
09.2025 - Current
Marketing & Customer Relationship Assistant
Boxter
09.2020 - 01.2023
Administrative Assistant
Administradora IMB
07.2018 - 09.2020
Sales And Marketing Intern
Bela Norte Comercio De Cosméticos
09.2017 - 04.2018
Administrative & Logistics Apprentice
PepsiCo
03.2015 - 03.2016
Executive Master of Business Administration - Business Administration and Management, General
Cumberland University
Bachelor's Degree - Business Administration and Management, General
Universidade Paulista