Giovanna Singh-Crocker
Lyman,SC
Summary
Dynamic Business Professional and Educator seeking a new and rewarding opportunity with an organization that will allow me to utilize my expertise in training and development to expand their human capital from diversified business acumen to future prosperity.
Overview
20
20
years of professional experience
Work History
Real Estate Broker Associate | Instructor
Berkshire Hathaway HomeServices, C. Dan Joyner
Greenville, SC
04.2022 - Current
- Participated in professional development activities to stay up-to-date on industry trends.
- Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
- Monitored student behavior in accordance with school policies and procedures.
- Collaborated with other educators to develop innovative approaches to instruction.
- Participated in continuous learning on diversity, inclusion and racial equity to reduce learning barriers.
- Attended meetings, training and activities to enhance skills and credentials.
- Managed classroom behavior effectively using positive reinforcement strategies.
- Coordinated and facilitated training, encouraging group participation and ownership.
- Participated in workshops, trainings and conferences to improve educational skills.
Lifestyle Advisor
Cascades Verdae
Greenville, SC
04.2018 - 01.2019
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
ForRent.com | Apartments.com/CoStar
Account Executive
Charleston, SC
03.2014 - 04.2018
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Operations Manager
Level One | a Realpage Company
Charlotte , NC
07.2012 - 10.2013
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Measured and reviewed performance via KPIs and metrics.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with team leaders on quality audits.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Director of Leasing & Marketing
Berkshire Property Advisors
Greenville, SC
09.2010 - 03.2012
- Implemented systems for tracking progress on key initiatives or projects.
- Developed and implemented strategic plans to ensure organizational goals were met.
- Monitored industry trends to identify opportunities for expansion and innovation.
- Represented the organization at industry events, conferences, and public meetings.
- Ensured compliance with all relevant regulations, policies and procedures.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
Education
Associate of Arts - Transfer Program
Spartanburg Community College
Spartanburg, SC04-2024
Bachelor of Arts - Organizational Leadership
University of South Carolina
ColumbiaSkills
- Property valuation
- Fair housing regulations
- Real estate transactions
- Relocation assistance
- Seller representation
- Property management
- Luxury property sales
- Buyer representation
- Branding and identity
- Training and mentoring
- First-time homebuyers
- New construction sales
- Real estate law
- Real estate marketing
- Multilingual communication
- Residential sales
Languages
English
Professional
Spanish
Professional
Certification
- SC Broker license #105239
- SC Instructor license #835
- CDEI license #69115
Timeline
Real Estate Broker Associate | Instructor
Berkshire Hathaway HomeServices, C. Dan Joyner
04.2022 - Current
Lifestyle Advisor
Cascades Verdae
04.2018 - 01.2019
ForRent.com | Apartments.com/CoStar
Account Executive
03.2014 - 04.2018
Operations Manager
Level One | a Realpage Company
07.2012 - 10.2013
Director of Leasing & Marketing
Berkshire Property Advisors
09.2010 - 03.2012
- SC Broker license #105239
- SC Instructor license #835
- CDEI license #69115
Associate of Arts - Transfer Program
Spartanburg Community College
Bachelor of Arts - Organizational Leadership
University of South Carolina
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