Giovanna Sonzogni
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Host/Expo Runner
Miromar Lakes
Fort Myers, FL
01.2026 - 09.2026
- Answered phone inquiries and provided clear information about dining availability and policies.
- Communicated with servers and management to balance table turnover and service readiness.
- Maintained organized host stand, menus, and guest records for efficient front-desk workflow.
- Resolved guest concerns professionally and redirected issues to appropriate team members.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took initial drink orders and relayed information to wait or bar staff.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Trained new expeditors and food runners according to company policies and standards.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained high personal grooming standards and uniform presentation.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
Host/Expo Runner
Cheddars Restaurant
Fort Myers, FL
01.2025 - 03.2026
- Supported servers, food runners, and busboys by keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with co-workers and management.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Developed rapport with regular patrons to foster a sense of community within establishment.
- Greeted customers warmly upon arrival and provided friendly presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- M
Host/Food Runner
Boondocks Bar & Grille
Ramrod Key, FL
07.2020 - 01.2021
- Answered phone calls, provided menu information, and handled basic guest inquiries.
- Communicated seating needs and special requests clearly to servers and kitchen staff.
- Maintained clear communication between servers and kitchen during busy service periods.
- Replenished service stations with utensils, condiments, and essential dining supplies.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Kennel Assistant
Keys Animal Care Center
Big Coppitt Key, FL
05.2018 - 08.2020
- Fed and watered animals according to individualized schedules and dietary requirements.
- Observed behavior changes and reported health concerns promptly to veterinary staff.
- Assisted with dog walks, exercise routines, and supervised socialization activities.
- Supported bathing, grooming, and basic handling to keep animals comfortable and clean.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Ensured safety of all animals through proper handling techniques and adherence to established protocols.
- Administered proper medication to individual animals with special needs,
Education
Some College (No Degree) - Forensic Psychology
Florida SouthWestern State College
Fort Myers, FLHigh School Diploma -
Key West High School
Key West, FL05.2024
Skills
- Flexible and adaptable to change
- Detail-oriented
- Professional appearance
- Server support
- Dining room management
- Customer engagement
- Takeout order processing
- Bar terminology
- Food safety
- Table setting arrangements
Certification
- ServSafe
- Licensed Bartender - June 2025-Present
Timeline
Host/Expo Runner
Miromar Lakes
01.2026 - 09.2026
Host/Expo Runner
Cheddars Restaurant
01.2025 - 03.2026
Host/Food Runner
Boondocks Bar & Grille
07.2020 - 01.2021
Kennel Assistant
Keys Animal Care Center
05.2018 - 08.2020
Some College (No Degree) - Forensic Psychology
Florida SouthWestern State College
High School Diploma -
Key West High School