Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Giovanna Urioste

Aurora,CO

Summary

Highly organized and client-focused professional with over 20 years of experience in personal and administrative support roles, including 21 years as a dedicated nanny and 9 years as a trusted household manager. Currently serving as a Licensed Commercial Customer Care Coordinator, bringing a strong foundation in policy review, documentation, and client service. Skilled in managing staff, coordinating complex schedules, and resolving conflicts with diplomacy and efficiency. Proficient in generating Certificates of Insurance (COIs), Loss Policy Requests (LPRs), and Change Request Forms (CRFs). Recognized for delivering exceptional client support and maintaining high standards of operational excellence in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Licensed Commercial Customer Care Coordinator

Compass Insurance
03.2024 - Current
  • Successfully manage customer concerns to resolution.
  • Assists call-in customers with inquiries and
  • Address issues proactively, leading to a significant reduction in customer grievances.
  • Prepare required documents from clients including COIs, CRFs and LPRs.

Household Manager / Personal Assistant

High-Net-Worth Family of 11 - Jason Jordan
01.2018 - 02.2024
  • Acted as primary contact for contractors, household staff, school administration and healthcare providers.
  • Efficiently coordinated travel arrangements, dinners, social gatherings, family holiday parties and children's birthday parties.
  • Oversaw recruitment, interviewing and training of all new employees
  • Oversaw scheduling logistics for transportation, activities, and 12-hour daily care across a 7-day week.
  • Implemented regular household organization routine.
  • Assisted with managing emails, paying bills, personal shopping and other errands as needed

Nanny

Brel McCoy
05.2013 - 01.2024
  • Provided full-time professional care for infant twin boys starting at four months old with detailed hourly notes to update parents on care the infants received
  • Shifted responsibilities to occasional childcare after boys enrolled in school.

Full Time Household Manager / Nanny

Niall McNally
01.2015 - 01.2021
  • Delivered consistent care and efficient transportation for twin girls from infancy through school years.
  • Integrated learning activities tailored to individual developmental stages.
  • Ensured regular preparation of dietary-inclusive family meals.

Education

Psychology and Sociology

CSU Global
01.2015

Elementary Education

Front Range Community College
01.2004

Skills

  • Multi-tasking
  • Communication
  • Time Management
  • Reliability
  • Organization Expertise

Certification

Resident Producer - Casualty & Property Insurance License

Timeline

Licensed Commercial Customer Care Coordinator

Compass Insurance
03.2024 - Current

Household Manager / Personal Assistant

High-Net-Worth Family of 11 - Jason Jordan
01.2018 - 02.2024

Full Time Household Manager / Nanny

Niall McNally
01.2015 - 01.2021

Nanny

Brel McCoy
05.2013 - 01.2024

Psychology and Sociology

CSU Global

Elementary Education

Front Range Community College

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Giovanna Urioste