Giovanna Vanderhoef
Pittsburgh,PA
Summary
Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Hand And Stone Spa
06.2023 - Current
- Answer phones and schedule appointments efficiently
- Assist with client issues
- Maximize efficiency through time management and staff supervision to boost productivity.
- Recommend spa treatments and services, boosting sales and bringing in new clientele.
- Handle high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Oversee calendar to manage team schedule and keep shifts appropriately staffed.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Office Manager
All Angles Construction, LLC
08.2020 - 02.2021
- Processed bimonthly payroll through ADP
- Managed incoming accounts receivables and payables
- Managed all business licenses and start up procedures for new company
- Managed all company credit accounts and payments
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Office Manager
Aspen Developers Corp, LLC
05.2016 - 08.2020
- Maintained and processed all incoming accounts payable and accounts receivables
- Reconciled monthly credit cards statements
- Processed weekly payroll for 50+ employees in both ADP and Sage Contractor 100
- Managed all employee garnishments, health insurance, unemployment, and employment verifications
- Filed quarterly and monthly reports including, Use Tax, 941, UI, Modified Business Tax, and union reporting
- Filed and managed all certified payroll reporting for multiple state and federal jobs
- Planned and executed all company events including monthly team building exercises, yearly Christmas parties and birthday events.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
High School Diploma -
AACT
Reno, NV06.2014
Skills
- Team building
- Problem solver
- Accounting
- Excellent time management
- Self-starter
- Scheduling and Coordinating
- Administration and Reporting
- Managing Multiple Priorities
- Microsoft Office Expertise
Timeline
Assistant Manager
Hand And Stone Spa
06.2023 - Current
Office Manager
All Angles Construction, LLC
08.2020 - 02.2021
Office Manager
Aspen Developers Corp, LLC
05.2016 - 08.2020
High School Diploma -
AACT
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