Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Giovanna Velázquez

Bridgeport

Summary

Reliable and customer-oriented professional with strong cashier, retail, and management experience. Skilled in bilingual communication, data accuracy, and team support, seeking a cashier or retail associate position to provide excellent service and contribute to store success. Customer-focused Retail Clerk known for high productivity and efficient task completion. Specialize in inventory management, sales optimization, and customer service excellence. Excel in communication, teamwork, and adaptability, ensuring seamless interactions with customers and colleagues alike.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Retail Merchandiser

Marshalls TJX Companies
San Juan
09.2020 - 11.2021
  • Assisted customers with purchases, returns, and product questions.
  • Supported merchandising and maintained a clean, organized sales floor.
  • Organized the stockroom to maintain efficient inventory management and accessibility.
  • Assisted customers with merchandise selection and answered product inquiries.
  • Collaborated with team members to restock shelves and display merchandise effectively.
  • Operated cash register and processed transactions accurately and efficiently.
  • Ensured thecleanliness and organization of sales floor for an inviting shopping experience.
  • Handled customer complaints professionally to enhance satisfaction and loyalty.
  • Trained new employees on store policies, procedures, and customer service standards.
  • Monitored inventory levels and reported discrepancies to management promptly.
  • Ensured pricing accuracy on store displays and signage.

Cashier & To Go Server

The Cheesecake Factory
San Juan
01.2015 - 01.2017
  • Processed high-volume transactions accurately and efficiently.
  • Delivered excellent guest service in a fast-paced environment.
  • Processed customer transactions efficiently at a high-volume restaurant.
  • Maintained a clean and organized cash register area throughout shifts.
  • Assisted customers with menu inquiries and recommended popular items.
  • Handled cash, credit, and gift card transactions accurately and securely.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Resolved customer concerns promptly to enhance dining experience.
  • Provided training and support to new cashiers on system operations.
  • Managed daily cash drawer reconciliation to ensure accuracy in financial reporting.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Performed other duties as assigned by management.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Store Manager

Dollar Tree Stores
Bethlehem
01.2008 - 01.2010
  • Supervised store operations, including cashier staff and daily sales.
  • Trained new employees on POS systems and customer service procedures.
  • Managed daily store operations ensuring compliance with company policies.
  • Trained and supervised staff to deliver excellent customer service.
  • Controlled inventory levels to prevent stock shortages and excesses.
  • Conducted regular audits to maintain store cleanliness and organization.
  • Implemented merchandising strategies to enhance product visibility and sales.
  • Scheduled employee shifts to ensure adequate coverage during peak hours.
  • Addressed customer concerns promptly to maintain satisfaction levels.
  • Recruited, trained and supervised new employees.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Ensured compliance with safety regulations and company policies.
  • Updated POS system with new products and promotional offers.

Cashier

Supermercados Grande
Bayamon
04.2007 - 11.2008
  • Handled customer purchases and cash transactions.
  • Provided friendly service and kept the checkout area organized.
  • Handled cash, credit, and gift card transactions accurately and securely.
  • Handled returns and exchanges according to store policies.
  • Verified age requirements for purchases of restricted items such as tobacco products or alcoholic beverages.
  • Stocked shelves, coolers, and displays with products from delivery area as needed.
  • Performed other duties assigned by management team such as helping out in other departments if needed.
  • Counted money in cash drawer at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
  • Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.

Education

High School Diploma or GED -

Liberty High School
Bethlehem, PA
06-2006

Skills

  • Bilingual: Fluent in English & Spanish
  • Cash handling
  • POS systems
  • Friendly customer service
  • Fast and accurate transactions
  • Cross-functional collaboration
  • Team support
  • Training
  • Email correspondence
  • Documentation
  • Professional phone etiquette
  • Data entry
  • Data analysis
  • Proficient in Microsoft Word
  • Proficient in Microsoft Excel
  • Project Management
  • Customer service
  • Point of sale
  • Inventory management
  • Visual merchandising
  • Retail operations
  • Display building
  • Cross-selling strategies
  • Loss prevention strategies
  • Seasonal promotions
  • Marketing campaign support
  • Strong communication and interpersonal skills

Certification

  • Managers ServeSafe Certificate

Languages

English
Professional
Spanish
Professional

Timeline

Retail Merchandiser

Marshalls TJX Companies
09.2020 - 11.2021

Cashier & To Go Server

The Cheesecake Factory
01.2015 - 01.2017

Store Manager

Dollar Tree Stores
01.2008 - 01.2010

Cashier

Supermercados Grande
04.2007 - 11.2008

High School Diploma or GED -

Liberty High School

Similar Profiles

CREATE PROFILE