Giovanna Villarreal
Irvine,CA
Summary
Energetic hospitality professional with can-do attitude and goal to work with public. Over 2 years of experience as Customer Service in varying environments. Dynamic and flexible employee with unparalleled multitasking and team leadership capabilities.
Overview
3
3
years of professional experience
Work History
Front Desk Student Assistant
University of California, Irvine / Transportation Services
Irvine, CA
07.2021 - Current
- Resolved inquiries regarding on-campus parking permits, prices, and directions
- Assisted patrons with purchasing permits, bus passes, and bicycle services
- Corresponded with on-campus departments in regards to issues and contact information
- Answered customer telephone calls promptly to avoid on-hold wait times.
Transportation Student Enforcement Trainer
University Of California, Irvine
Irvine, CA
02.2020 - Current
- Provided complimentary motorist assistance to on-campus vehicles
- Trained new hires on safety and regulation protocols
- Communicated with other on-campus departments to ensure the safety of the campus community
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Intern
Weisz Immigration Law Group
City of Los Angeles, CA
04.2022 - 06.2022
- Apart of a ten-week program where I was able to learn the legal process in an Immigration law firm
- Took client payments, filed case documents, sent legal documents to clients and courts
- Organized case files, assisted paralegals, lawyers, and reception with daily office duties
Education
Bachelor of Arts - Criminology, Law, And Society
The University of California
Irvine, Ca06.2022
Bachelor of Arts - Urban Studies
University of California, Irvine
Irvine, CA06.2022
Skills
- Certified in Red Cross CPR and First Aid
- Proficient with
- Microsoft Word, Excel, Google, Powerpoint, and TimeMatters
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Interpretation and Translation Services
Timeline
Intern
Weisz Immigration Law Group
04.2022 - 06.2022
Front Desk Student Assistant
University of California, Irvine / Transportation Services
07.2021 - Current
Transportation Student Enforcement Trainer
University Of California, Irvine
02.2020 - Current
Bachelor of Arts - Criminology, Law, And Society
The University of California
Bachelor of Arts - Urban Studies
University of California, Irvine
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