Giovanna Visalli
Edmond
Summary
Proactive and caring worker with 7 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Student Tutor
University Of Central Oklahoma
07.2022 - 12.2023
- Provided academic assistance to students with subject-specific problems and questions to improve student academic achievement.
- Used various instructional techniques to help students learn new or difficult concepts.
- Developed specific time management initiatives to help student develop study skills and efficiency.
- Conducted in-person, online and instant tutor appointment options to accommodate student schedule.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Mystery Shopper
Shapard Research
12.2021 - 03.2022
- Visited different banking locations to assess the quality of customer service the tellers and bankers provided to guests.
- Efficiently logged information in a database about my experiences in the locations.
Sales Associate
Tuesday Morning
12.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Student Desk Worker
University Of Central Oklahoma
05.2021 - 06.2021
- Maintained clean, tidy and sanitized common areas for personnel and guests.
- Checked in and out designated equipment, keys and supplies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Supported staff with clerical assistance for diverse daily routines and special actions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
Bachelor of Science - Funeral Service And Mortuary Science
University of Central Oklahoma
Edmond, OK12.2023
Bachelor of Science - Forensic Science
University of Central Oklahoma
Edmond, OK12.2023
High School Diploma -
Santa Fe High School
Edmond, OK05.2018
No Degree - Biosciences And Medicine Academy
Francis Tuttle Technology Center - Rockwell
Oklahoma City, OK05.2018
Skills
- Problem-Solving Skills
- Staff Collaboration
- Microsoft Word
- Active Listening
- Critical Thinking
- Proper Phone Etiquette
Certification
- Crematory Operations Certified, December 2020
- First Aid/CPR/AED Certified for Adults and Pediatrics, Spring 2023
- Passed Sciences National Board Exam, International Conference of Funeral Service Examining Boards, January 2024
- Passed Arts National Board Exam, International Conference of Funeral Service Examining Boards, January 2024
Timeline
Student Tutor
University Of Central Oklahoma
07.2022 - 12.2023
Mystery Shopper
Shapard Research
12.2021 - 03.2022
Sales Associate
Tuesday Morning
12.2021 - 02.2022
Student Desk Worker
University Of Central Oklahoma
05.2021 - 06.2021
Bachelor of Science - Funeral Service And Mortuary Science
University of Central Oklahoma
Bachelor of Science - Forensic Science
University of Central Oklahoma
High School Diploma -
Santa Fe High School
No Degree - Biosciences And Medicine Academy
Francis Tuttle Technology Center - Rockwell
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