GIOVANNI ALLEN
New Rochelle,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Residential Real Estate Agent
Serhant
04.2022 - Current
- Streamlined communication with clients, ensuring timely responses and accurate information sharing.
- Expanded client base through effective networking and referrals from satisfied customers.
- Developed marketing strategies to promote property listings, attracting potential buyers and generating interest.
- Managed a high volume of transactions simultaneously while maintaining excellent customer service standards.
- Utilized technology tools such as MLS databases, CRM systems, and social media platforms to efficiently manage workloads and stay connected with clients.
- Negotiated favorable contract terms for clients, resulting in successful real estate transactions.
- Stayed current on local real estate trends by attending industry events, networking with professionals, and participating in continuing education courses.
- Conducted comparative market analyses that accurately priced properties based on features, location, condition which led to faster sales.
- Continually updated clients on the progress of their transactions, addressing any concerns and answering questions promptly.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Leasing/Residential Real Estate Sales Agent
Padmatch Realty
01.2018 - 06.2023
- Increased client satisfaction by providing exceptional customer service and maintaining open communication with buyers and sellers.
- Negotiated favorable contract terms for clients, resulting in successful real estate transactions.
- Developed comprehensive marketing strategies to promote property listings, attracting potential buyers.
- Maintained detailed records of all transactions, ensuring compliance with state regulations and industry standards.
- Stayed current on local real estate trends by attending industry events, networking with professionals, and participating in continuing education courses.
- Built strong relationships with clients through clear communication and trustworthiness, leading to repeat business and referrals.
- Prepared contracts, addendums, and disclosures for residential real estate transactions efficiently while minimizing errors.
- Conducted comparative market analyses that accurately priced properties based on features, location, condition which led to faster sales.
- Streamlined communication between parties involved in real estate transactions ensuring smooth closings.
- Continually updated clients on the progress of their transactions, addressing any concerns and answering questions promptly.
- Managed a high volume of transactions simultaneously while maintaining excellent customer service standards.
- Built strong relationships with fellow real estate professionals, fostering collaboration on deals and enhancing overall industry reputation.
- Utilized technology tools such as MLS databases, CRM systems, and social media platforms to efficiently manage workloads and stay connected with clients.
- Partnered with photographers to showcase properties professionally, drawing attention to unique features and attracting potential buyers.
Real Estate Leasing Agent
The Bouklis Group
01.2022 - 04.2023
- Increased client satisfaction by promptly addressing inquiries and providing knowledgeable leasing information.
- Developed strong relationships with property owners to ensure long-term partnerships.
- Conducted thorough market research to stay current on local trends and pricing strategies.
- Negotiated favorable lease terms on behalf of clients, securing optimal rental rates and conditions.
- Maintained detailed records of all transactions, ensuring accurate documentation and timely followups.
- Provided exceptional customer service to both property owners and potential tenants, fostering loyalty and repeat business.
- Educated clients on local regulations and requirements, ensuring compliance throughout the leasing process.
- Participated in ongoing professional development courses to remain up-to-date on industry standards and best practices.
- Expanded referral network through active engagement in community events and real estate organizations.
- Responded to requests and scheduled appointments for property showings.
Residential Realtor
Keller Williams- Boston Metro
01.2016 - 12.2018
- Increased client satisfaction by providing exceptional customer service and addressing their specific needs in finding residential properties.
- Negotiated favorable contract terms for clients, resulting in successful transactions and positive outcomes for both buyers and sellers.
- Developed strong relationships with lenders, inspectors, and appraisers to streamline the home buying process for clients.
- Organized open houses and private showings to effectively market listed properties for sale.
- Expanded referral network by maintaining excellent communication with past clients, leading to increased repeat business and new referrals.
- Collaborated with other real estate professionals to share resources, information on listings, and potential buyer leads.
- Conducted thorough market analysis to determine accurate property values and recommended appropriate listing prices for sellers.
- Assisted first-time homebuyers in navigating the complexities of the purchasing process, resulting in a smooth transaction experience.
- Stayed informed on current real estate trends by attending industry events, workshops, and professional development courses regularly.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Reviewed and executed confidential documents, contracts and disclosures.
- Maintained social media accounts to promote properties and interact with potential clients.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
Abandoned Property Claim Analyst
John Hancock
08.2014 - 12.2016
- Responsible for all aspects of unclaimed property
- Coordinate and support the initiatives related to claims evaluation and processing in a timely manner
- Manage each claim within company guidelines by meeting department corporate goal and exceeding client’s expectations, and decides on submitted claims within approval limits
- Analyze all claim documentation and policy on contract wording and enforce company policy to confirm all claims are complete and have correct death benefit and a beneficiary for all proceeds
- Review all disbursements for accuracy listing beneficiary and reconcile paying amount to the submitted claim
- Communicate and collaborate with field and head office colleagues to provide the highest quality service level to customers
- Research and resolve ad hoc claim requests such as check stop payment and reissue in a timely manner
- Provide training to new claim team staff as required
- Adapt to changing regulatory requirements affecting claim practices and apply new approaches as they occur
- Communicate with claimants or their legal representatives as necessary on any claim updates until case is settled
- Comply with complex state legislative requirements and departmental procedures in terms of claims practices and report any fraudulent activities to appropriate sources
- Review incoming correspondents and distribute to proper department for further review
- Work under general supervision.
Education
Bachelor of Arts and Science in Business Administration -
Suffolk University
Boston, MA05.2013
Skills
- Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint, Social Media Platforms, Web-Based Research)
- French and Creole
- Excellent Written and Oral Communications, Sales, Excellent Customer Service
- Local Market Knowledge
- Contract Negotiation
- Property Valuation
- Problem Solving
- Lead Generation
- Organizational Skills
- Networking Abilities
- Social Media Promotion
- Closing Transactions
- Adaptability
- Client Relationship Management
Languages
French
Native or Bilingual
Timeline
Residential Real Estate Agent
Serhant
04.2022 - Current
Real Estate Leasing Agent
The Bouklis Group
01.2022 - 04.2023
Leasing/Residential Real Estate Sales Agent
Padmatch Realty
01.2018 - 06.2023
Residential Realtor
Keller Williams- Boston Metro
01.2016 - 12.2018
Abandoned Property Claim Analyst
John Hancock
08.2014 - 12.2016
Bachelor of Arts and Science in Business Administration -
Suffolk University
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