Giovanni Ambrosi

San Juan Capistrano,CA

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

years of professional experience

Certification

Work History

Administrative Support

SchoolsFirst FCU

09.2023 - Current

Responded to customer calls swiftly to resolve issues and answer questions.
Monitored customer feedback and identified areas of improvement.
Collected premiums on or before effective date of coverage.
Attended meetings to make informed business decisions and evaluate progress toward goals and objectives.
Built relationships with clients using active listening and issue resolution to provide excellent service.
Maintained high standards of customer service by building relationships with clients.

Insurance Agent

Auto Club of Southern California

04.2022 - Current

Analyzed customer needs and provided best options, upselling products and services.
Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
Received underwriting approvals after accurately completing applications for insurance coverage.
Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Drove client retention by increasing savings opportunities and identifying premium discounts.
Wrote policies, finalized documents and filed paperwork.
Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.

Assistant Manager

Footlocker Retail

02.2016 - 04.2022

Delegated daily tasks to team members to optimize group productivity.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Organized schedules, workflows and shift coverage to meet expected business demands.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Worked closely with customers to understand needs and resolve diverse issues.

Education

Some College (No Degree) - Communications

California State University - Channel Islands

Camarillo, CA

General Education

Garden Grove, CA

06.2015

Skills

Policy Adjustment Knowledge
Customer Follow-Up
Cross-Selling and Upselling

Administrative Functions
Administrative support experience