Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Giovanni Ball

East Palo Alto,CA

Summary

Hardworking and reliable Frontdesk Support with strong ability in software and hardware troubleshooting. Offering proficiency in ticketing systems and resolving or escalating tickets. Highly organized, proactive.

Overview

1
1
year of professional experience
1
1
Certification

Work History

I.T. Front-Desk Support Intern

Roblox
San Mateo, CA
07.2023 - 01.2024
  • Provisioning experience MacOS & Windows devices
  • Basic Hardware/ Software Troubleshooting
  • Dell hardware transfer
  • Helped improve and automate user experience
  • Reported any identified technical issues promptly to the supervisor and manager for resolution.
  • Assisted in Hardware/ Software request

Education

Yearup Trainee - Information Technology

Year Up
true
01.2024

Skills

  • Provisioning MacOS & Windows devices
  • Basic Software Troubleshooting
  • Basic Hardware Troubleshooting
  • Service Now Ticketing Systems
  • Microsoft 365 Office
  • Basic Okta Admin
  • Basic Active Directory Admin
  • Ticket Documentation

Certification

  • Google IT Support Certificate - https://coursera.org/share/705da2cb360ec9993a448923cea1af2f

Timeline

I.T. Front-Desk Support Intern

Roblox
07.2023 - 01.2024

Yearup Trainee - Information Technology

Year Up

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Giovanni Ball