Giovanni CASTANEDA
Chicago,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
EVS Manager
Thorek Andersonville
06.2022 - Current
- Spearheaded proper training with use of chemicals and cleaning tools and devices.
- Abode by and enforced department policies and procedures.
- Planned, organized, directed and monitored work flow of Environmental Services staff.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
House Keeping Manager
Thorek Retirement Community
06.2022 - Current
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of ten housekeepers.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Managed laundry sorting, washing, drying, and ironing.
- Placed orders for housekeeping supplies.
- Coordinated household cleaning service operations and managed client relations.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Operations Supervisor
United Service Companies
06.2021 - 06.2022
- Helped manage fifteen buildings which included forty employees.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Analyzed department metrics and performance and reported findings to management.
- Tracked company equipment, tools and technology to manage inventory.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Completed bi-weekly payroll for forty employees.
Education
Bachelor of Arts - Business Administration And Management
Roosevelt University
Chicago, IL05.2021
Skills
- Bilingual in Spanish
- Invoicing
- IDPH Standards
- Scheduling and Coordinating
- Administration and Reporting
- APD time cards
- AOD payroll
- Expense Reports
- Data Review
Timeline
EVS Manager
Thorek Andersonville
06.2022 - Current
House Keeping Manager
Thorek Retirement Community
06.2022 - Current
Operations Supervisor
United Service Companies
06.2021 - 06.2022
Bachelor of Arts - Business Administration And Management
Roosevelt University
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